course | Certificate in Key Performance Indicators (KPIs) IIBA Endorsed
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ICTP-1423 | Certificate in Key Performance Indicators (KPIs) IIBA Endorsed
Course Sector : Internationally Certified Training Programs
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-05-12 | 2025-05-16 | London | $4,950 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Dubai | $4,250 | Book now |
| 5 Days | 2025-11-23 | 2025-11-27 | Riyadh | $4,250 | Book now |
| 5 Days | 2025-06-15 | 2025-06-19 | Muscat | $4,250 | Book now |
Course Introduction
The course enables the participant to practice the analysis and development of all types of KPIs through a series of workshops. The workshops are team based and use customized case studies that provoke the thought process for KPI development. In addition, a number of real world case studies of KPI uses will be discussed and analyzed. Participants will also be provided with an Excel template for KPI scorecard development in addition to a KPI system self assessment and other practical checklists.
Course objective
By the end of this training course, participants will be able to:
- Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
- Analyze and develop the most important KPIs relevant to stakeholders and customers
- Analyze and develop the most important KPIs to drive internal quality and productivity
- Effectively manage the KPI measurement process in all phases
- Employ tools to ensure the success of the KPI implementation project
Course Outline | 01 Day One
KPI in nutshell
- Benefits of performance measurement
- The diverse world of KPIs
- Explaining KPIs and their crucial role in managing performance
- Designing a world-class KPI measurement system to guide the right organizational decisions
Course Outline | 02 Day Two
KPI in nutshell
- Defining effective KPIs to address the needs of all key stakeholders
- Differentiating between types of KPIs and their cause-effect relationships
- The logic model in an organization
- Spotting problems with KPI measurement systems and identifying solutions
Course Outline | 03 Day Three
Critical Mission
- Balanced measures: one concept, different frameworks
- 7 steps to determine the most critical KPIs
- Evaluating your existing KPI measurement system for enhancement opportunities
- Using KPIs in different management areas to target performance plans
- Defining financial KPIs to measure outcome-based goals
- Defining customer value and satisfaction KPIs that result from operational excellence
Course Outline | 04 Day Four
The Enablers
- Defining product and service quality KPIs that target optimal industry standards
- The eight dimensions of quality
- Defining process and operational efficiency KPIs that drive internal activities
- Measuring society results that ensure sustainability
- Defining human capital performance and satisfaction KPIs that support a high performance culture
Course Outline | 05 Day Five
The Enablers
- Components of employee satisfaction surveys
- The employee satisfaction index
- The learning and growth measurement framework
- Learning, innovation and growth KPIs
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
International Institute of Business Analysis(IIBA)
IIBA provides certifications such as CBAP, which focus on business analysis competencies. These certifications are designed to validate skills in requirements gathering, business process modeling, and solutions development to improve business outcomes.
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