course | Certified KPI Professional & Practitioner
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ICTP-2130 | Certified KPI Professional & Practitioner
Course Sector : Internationally Certified Training Programs
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-28 | 2025-05-02 | Dubai | $4,600 | Book now |
| 5 Days | 2025-06-15 | 2025-06-19 | Dubai | $4,600 | Book now |
| 5 Days | 2025-09-08 | 2025-09-12 | Dubai | $4,600 | Book now |
| 5 Days | 2025-11-02 | 2025-11-06 | Dubai | $4,600 | Book now |
| 5 Days | 2025-08-11 | 2025-08-15 | London | $4,600 | Book now |
Course Introduction
This learning program is structured on two levels of certifications:
The KPI Certified Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
The KPI Certified Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.
Course objective
By the end of this training course, participants will be able to:
- Identify KPI measurement challenges;
- Differentiate between objectives, KPIs and initiatives;
- Interpret KPI selection in different contexts;
- Select KPIs for scorecards and dashboards;
- Develop a KPI implementation project plan;
- Optimize the KPI activation and data gathering process.
Course Outline | 01 Day One- Certified KPI Professional
The world of KPIs:
- Challenges in performance measurement
- The value added by KPIs
- KPIs concept map
- Governance
- Organizational levels
Understanding KPIs:
- KPI related terminology
- SMART objectives decomposed
- KPI lifecycle
KPI typology:
- Leading vs lagging KPIs
- Qualitative vs quantitative KPIs
- Efficiency vs effectiveness KPIs
KPI taxonomy:
- Interdisciplinary systemic worldview
- KPI use case scenarios
- KPI DNA map
Course Outline | 02 Day Two-Certified KPI Professional
KPI Selection:
- KPI selection for organizational scorecard
- KPI selection sources
- KPI selection techniques
KPIs in context:
- KPI selection for industry
- KPIs cascaded to the functional area
KPI documentation:
- KPI documentation form functions
- KPI documentation form design
- KPI documentation process
- Organizational KPI libraries development
- Weights and Indexes
Working with targets:
- KPI documentation processes
- Targets in practice
- Challenges in working with targets
- Negative behaviors when setting target
Course Outline | 03 Day Three-Certified KPI Professional
Data Gathering:
- Data quality dimensions
- KPI reporting data sources
- KPI activation tools
- KPI activation techniques
- Guidelines to improving communication with data custodians
- Community of Practice
Data visualization:
- Guidelines for designing efficient templates
- Usability in terms of visual design
- Scorecard and dashboard examples
- Best practices in scorecard design
- Best practices in dashboard design
Review and Evaluation Test:
- Course review
- Q&A
Certification Exam
Course Outline | 04 Day Four-Certified KPI Practitioner
KPI Project Coordination:
- The business case for KPI implementation
- KPI project plan
- Primary and secondary data sources
- KPI workshop briefing pack
KPI Selection:
- Value driver concept mapping
- Strategy map
- KPI Selection techniques ( Expo, KPI clustering)
- KPI selection techniques (VFA, balancing)
- Organizational scorecard
- Initiatives management
Course Outline | 05 Day Five-Certified KPI Practitioner
KPI selection at operational level:
- Department scorecard
- Operational dashboard
KPI Selection at Operational Level:
- Department scorecard
- Operational dashboard
KPI Measurement:
- Data gathering communication
- KPI report
- Change log
Review and Q&A:
- Course review
- Q&A
Learning Assessment Quiz
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
KPI Institute(KPI)
The KPI Institute specializes in performance management, offering certifications on key performance indicators (KPIs) and strategy. Their certifications help individuals enhance skills in measuring and improving organizational performance.
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