course | People Management
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MGLD-1321 | People Management
Course Sector : Management And Leadership
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-06-23 | 2025-06-27 | Dubai | $4,250 | Book now |
| 5 Days | 2025-08-25 | 2025-08-29 | London | $4,950 | Book now |
| 5 Days | 2025-12-15 | 2025-12-19 | Dubai | $4,250 | Book now |
Course Introduction
The key to understanding and managing people effectively is to know something about what makes people tick… What are the things that determine individual behavior and motivation!
This training program looks at the underlying assumptions we make about human behavior and explains them, and applies this knowledge to understanding how to make Performance management more effective and efficient.
Course objective
By the end of this training course, participants will be able to:
- Gain a comprehensive understanding of human behavior
- Have a clear appreciation of how attitude affects behavior and motivation
- Be clearer on how to manage employee performance.
- Be more effective as a manager or supervisor
- Develop a clearer picture of their own attitudes and behavior, and therefore also, of the motivation, attitudes and behavior of other people.
- Improve skills in practical performance management such as appraisal, discipline and grievance
- Get the maximum out of the performance management system
Course Outline | 01 Day One
Performance and the Individual
- Psychological profiles Jungian typology and understanding human behavior
- How competency frameworks support performance management
- Human behavior questionnaire
- The Iceberg model to understand behavior
- Models of Performance Management
- The Johari window
Course Outline | 02 Day Two
Managing Employee Performance
- Discipline, capability and grievance
- Recognizing the difference between Capability and conduct issues
- The “rules of Natural Justice”
- The purposes of discipline
- Inefficiency and box markings
- Models of motivation and behavior
Course Outline | 03 Day Three
The Assertiveness Model of Behavior and Attitudes
- Identifying and recognizing the types of behavior:
- Aggressive
- Indirectly aggressive
- Passive (aggressive)
- Assertive
- Communication skills
- Being proactive with people
Course Outline | 04 Day Four
Exercises with Behavior and Attitudes
- Managing performance The Performance Appraisal Interview
- Role plays dealing with discipline and Grievance cases
- Case studies real stories explored and developed
Course Outline | 05 Day Five
Attitudes and Attitudes to Self
- The Behavior mirror diagnostic tool
- Social styles a behavior model
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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