course | Behavioral Management Masterclass
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MGLD-2390 | Behavioral Management Masterclass
Course Sector : Management And Leadership
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-07-28 | 2025-08-01 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-09-01 | 2025-09-05 | Dubai | $4,250 | Book now |
| 5 Days | 2025-11-09 | 2025-11-13 | Riyadh | $4,250 | Book now |
Course Introduction
In today’s fast-paced and interconnected work environment, soft skills are no longer optional—they are essential. While technical knowledge can get the job done, it is behavioural and interpersonal skills that drive long-term success, team cohesion, and organizational impact. The Behavioural Management Masterclass: The Power of Soft Skills in the Workplace, delivered by BOOST Consulting and Training, is a comprehensive, high-impact program designed to elevate participants' interpersonal effectiveness and behavioural agility.
This masterclass dives deep into the essential competencies that enable professionals to build trust, communicate with impact, collaborate across functions, and lead with empathy and confidence. Through a combination of expert-led discussions, real-life case studies, roleplays, and interactive exercises, participants will gain practical insights into how soft skills influence team dynamics, leadership potential, and organizational culture.
Course objective
- Recognize the value of soft skills in personal and organizational effectiveness.
- Apply emotional intelligence principles to improve relationships and decision-making.
- Enhance verbal, non-verbal, and written communication for greater impact.
- Resolve conflicts and build stronger professional relationships.
- Demonstrate assertiveness, empathy, and influence in workplace interactions.
Collaborate more effectively within teams and manage interpersonal challenges with confidence.
Course Outline | DAY 01
Foundation of Soft Skills and Emotional Intelligence
- Introduction to Behavioural Management and the Role of Soft Skills
- Soft Skills vs. Hard Skills: Debunking Myths
- Components of Emotional Intelligence (EQ)
- Self-Awareness and Self-Regulation Exercises
- Developing Empathy and Social Awareness
Course Outline | Day 02
Communication Mastery
- Effective Verbal and Non-Verbal Communication
- Active Listening and Asking the Right Questions
- Overcoming Communication Barriers
- Giving and Receiving Constructive Feedback
- Crafting Clear and Professional Written Communication (emails, reports, memos)
Course Outline | Day 03
Influence, Assertiveness, and Conflict Management
- Assertive vs. Passive and Aggressive Behaviour
- Influencing Without Authority
- Conflict Types and Causes
- Practical Conflict Resolution Techniques
- Mediation and Difficult Conversation Simulations
Course Outline | Day 04
Collaboration, Leadership & Workplace Relationships
- Building Rapport and Trust
- Understanding Team Dynamics and Roles
- Collaborative Problem-Solving and Decision-Making
- Motivating Others and Leading by Example
- Adapting Your Leadership Style Based on Situations
Course Outline | Day 05
Productivity, Time Management, and Wrap-Up
- Prioritization Tools and Productivity Frameworks
- Managing Time and Energy Effectively
- Exercise: Personal Development Plan
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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