course | Conflict Management
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MGLD-242 | Conflict Management
Course Sector : Management And Leadership
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-05-12 | 2025-05-16 | Dubai | $4,250 | Book now |
| 5 Days | 2025-08-18 | 2025-08-22 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-10-06 | 2025-10-10 | Madrid | $4,950 | Book now |
Course Introduction
Conflict is the result of people having differing needs, opinions, expectations and often completely different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.
Conflict resolution involves recognizing and managing a particular conflict. This is an essential part of nurturing your relationships. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues. This training course is designed for participants seeking to learn the concepts and strategies of effective conflict resolution and management.
Course objective
By the end of this training course, participants will be able to:
- Describe the sources, causes and types of conflict
- Master all phases of the conflict resolution process apply conflict resolution approaches
- Discuss how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
- Develop communication tools such as agreement frames and open questions
- Identify practical anger and stress management techniques.
Course Outline | 01 Day One
WHAT IS CONFLICT?
- How conflicts evolve?
- The consequences of conflicts
- What is the life cycle of conflicts?
- How conflicts escalate?
HANDLING CONFLICTS
- How can you approach a conflict?
- Advantages and disadvantages of approaching conflicts
- Different Conflict styles management
- Systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them?
- How to decline a request while avoiding conflicts?
IDENTIFY THE REAL ISSUE
- Examine the Root of the Problem
- Design the Cause vs Effect Diagram
- Forgiving is Essential
- Discuss the Resolution Benefits
Course Outline | 02 Day Two
HOW TO MANAGE EMOTIONS?
- How emotions affect discussions?
- Avoiding emotional decision making
- Anger management in resolving conflicts
- Psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself.
HOW TO RESPOND TO ESCALATING SITUATIONS?
- What approaches are used in a discussion to win the conflict?
- How to respond to such approaches when used on you?
- Proper Reactions to arrogance, vague statements, personality attacks, exaggerations and many other commonly used tactics in conflict.
- Valuing, respecting and acknowledging personal boundaries
- Clarifying personal boundaries that enable strong relationships
Course Outline | 03 Day Three
NEGOTIATION SKILLS
- Effective Negotiation to a win/win outcome
- What is Principled Negotiation?
- Negotiation strategies to resolve conflicts
Course Outline | 04 Day Four
PREVENT CONFLICTS
- What systems should be put in place in organisations to prevent destructive conflicts?
- Resources of managing conflicts efficiently
- What kind of third-party interventions exist and how can you use them to resolve conflict?
Course Outline | 05 Day Five
EVALUATE AND TAKE ACTION
- Evaluating the Current Situation
- Choosing Appropriate Actions
- Design an Effective Process
- Implement the Action Plan
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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