Making Cultural Diversity Work in the Business

• Understanding Stereotypes and Generalizations
• Unconscious Bias, assumptions and world view
• Prejudice, discrimination and cultural appropriation
• Diversity and inclusion – differentiating between the two

The Impact of Culture in the Workplace

• What is culture?
• Different levels of culture and their influence on individual identity
• How culture influences attitudes, behaviour and communication in the business context

Unconscious Bias at Work – Exploring Preferences

• Perception and its influences on business relationships – how do I perceive and how am I perceived?
• Ethnocentrism vs ethnorelativism – who is ‘right’?
• How stereotypes can limit our effectiveness

Leading a Cross-Cultural Business

• The process of leadership and interaction in a multicultural team
• Key concepts of global leadership
• Models of leadership
• Global organizations
• Global leadership and the change in knowledge about cultural differences
• The role of leadership in the change of the organizational culture
• National culture knowledge management
• The role of leadership in creating cultural synergy

Creation of Cultural Synergy and Multicultural Teamwork

• Managing diversity in the global work culture
• Cross-cultural differences and synergy. Strategies of cross-cultural interaction
• Synergetic team management
• The interactions in a new cultural environment
• The process of acculturation
• Acculturation process curve
• Modern cultural diversity management models

Multicultural Teamwork

• Managing diversity in the global work culture
• Synergetic team management. Strategies of cross-cultural interaction
• Strategies of “cultural domination”, “cultural discrepancy”, “cultural compromise”, “cultural adaptation”, and “cultural synergy”.

Diversity and Inclusion

• Foundations of an inclusive environment: trust, active listening, and a feedback culture.
• Building a Growth Mindset: self-awareness, curiosity, empathy, vulnerability.
• Understanding the impacts of power, hierarchy and other factors on people’s ability to speak and be heard.
• Impacts of remote and virtual communication.

Systemic Barriers to a Diverse and Inclusive Workplace

• Microaggressions – what are they and where do they hide in your organisation?
• The power of data in highlighting gaps
• Examples of good practice
• Exploring positive approaches – HR, performance management, leadership
• Attitudes to change & breaking the mould – “we’ve always done it this way.

Culture and Negotiation in the Business

• Conflict resolution and Negotiations
• Negotiating across cultures
• Assumptions and negotiating
• Framework of International business negotiations
• Approaches in negotiations: structured versus emotional
• Negotiation strategy and tactics: cross-cultural differences.

Motivation and Culture

• Multicultural staff motivation process
• Exogenous and endogenous motivation and their characteristics
• Creation of multicultural staff motivation models
• Main problems of multicultural staff motivation and possible solutions

Current Issues in Cross-Cultural Business

• Innovation and culture
• Why international assignments fail
• Culture shock and global working
• International Human Resource issues
• Personal action planning