Introduction to Corporate Performance Management (CPM)

•       Definition of CPM and the role of KPIs in performance management
•       Key components of a performance management system
•       Strategic alignment of KPIs with business goals
•       Types of KPIs: Lead vs. Lag indicators
•       Overview of the training program and its objectives

Understanding the Role of KPIs in Corporate Performance

•       How KPIs support decision-making and drive business results
•       The relationship between strategy, performance, and KPIs
•       Common challenges in KPI development and tracking
•       Activity: Analyze a case study of a successful company’s KPIs

Defining and Categorizing Functional KPIs

•       Identifying key business functions (Sales, HR, Operations, Marketing, etc.)
•       Defining operational vs. strategic KPIs for different functions
•       Introduction to KPI categories: Financial, Customer, Internal Processes, and Learning & Growth
•       Workshop: Break into groups and define KPIs for a specific functional area.

The SMART Framework for Setting KPIs

•       Explanation of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) criteria
•       How to apply SMART goals to operational and functional KPIs
•       Common pitfalls to avoid when setting KPIs
•       Activity: Practice setting SMART KPIs for different business departments

Identifying and Selecting the Right KPIs for Functional Areas

•       How to align KPIs with the specific goals of each department
•       Criteria for selecting KPIs (relevance, impact, simplicity)
•       How to prioritize KPIs across multiple business functions
•       Workshop: Group exercise to select KPIs for different functional departments

Data-Driven KPI Development and Measurement

•       Importance of data in setting and tracking KPIs
•       Types of data: Quantitative vs. Qualitative
•       Data collection techniques and tools for KPI measurement
•       Activity: Review data sources and metrics for developing KPIs in different business functions

Designing Performance Monitoring Systems

•       Tools for monitoring performance (Excel, BI tools, custom dashboards)
•       Setting up automated performance tracking systems
•       Best practices for ongoing performance monitoring
•       Workshop: Design a KPI tracking system for a department using a dashboard tool

Building a Corporate Performance Dashboard

•       What to include in a performance dashboard (metrics, benchmarks, targets)
•       How to design an intuitive, interactive dashboard
•       Integrating real-time data into dashboards
•       Workshop: Hands-on creation of a corporate performance dashboard using tools like Power BI or Tableau

Reporting and Communicating KPI Results

•       Structuring KPI reports for different audiences (executives, department heads, employees)
•       Communicating performance trends and actionable insights
•       Activity: Practice presenting KPI results to a leadership team using a mock report

Continuous Improvement of KPIs and Performance Management

•       Reviewing and revising KPIs based on performance outcomes
•       How to pivot and adapt KPIs in response to changing business environments
•       Creating a culture of continuous improvement using KPIs
•       Practical application.