Understanding NLP - 'The Science of Human Excellence'

• Learn what NLP is and how the tools and techniques can be employed
• Competency modelling - understand how top performers function and replicate their behaviour and thinking patterns
• Understand the foundation stones of NLP and the four core skills

Creating Rapport and Relationships

• Assess your own and your colleagues’ language patterns
• Use a variety of language patterns to motivate and influence
• Create instant rapport – the three key techniques of 'mirroring'
• Master the skills that will let you build cooperative working relationships

Learning to Appreciate Personal Differences

• How to use 'following' and 'leading' skills to influence others
• Explore multiple descriptions of the world to give you more choice
• Discover how to appreciate your colleagues’ points of view
• Learn to lead people to shared solutions
• Create greater Behavioural choice and options when dealing with others

Power in the Spoken Word

• Understand your language patterns and learn new ways to communicate
• Successfully re-organise your thinking by changing your language
• Learn to use precision questioning to elicit detailed information
• Employ language to empower others and learn how to use words to accelerate achievement

Create the Habit of Focusing on Motivational Outcomes

• Develop the habit of outcome thinking for dynamic results
• Creative goal setting
• Learn the steps to agreeing motivational outcomes for yourself and others
• Accelerate your team’s success and sense of achievement

Build Confidence and Develop Positive Behaviors

• Create your own state of excellence in threatening situations
• Learn to change restrictive and unhelpful thoughts, habits and feelings into positive and empowering ones
• Discover exciting and fast ways to change your thinking patterns
• Core techniques for gaining and maintaining confidence and peak performance

A Framework for Leadership

• How do top performers achieve so much?
• Uncover the power in non-verbal communication to enhance confidence in others
• Positive leadership thinking and outcome thinking
• Model excellence – replicate the behaviour of success

Techniques to Achieve Excellent Results with Individuals and Teams

• Creating creativity
• Practical ways to deal with challenging workplace conflict and problems
• Tools for problem exploration and resolution
• Establishing and maintaining engagement and motivation