course | Service Integration and Management (SIAM) ) Foundation
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PMCM-287 | Service Integration and Management (SIAM) ) Foundation
Course Sector : Project & Contract Management
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 2025-04-27 | 2025-05-01 | Riyadh | $4,250 | Book now |
| 5 Days | 2025-05-05 | 2025-05-09 | Dubai | $4,250 | Book now |
| 5 Days | 2025-07-13 | 2025-07-17 | Online | $2,150 | Book now |
| 5 Days | 2025-08-18 | 2025-08-22 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 2025-12-08 | 2025-12-12 | Texas | $5,950 | Book now |
Course Introduction
The Service Integration and Management (SIAM) Foundation course is a comprehensive 5-day program designed to provide participants with a foundational understanding of SIAM principles, practices, and their application within organizations.
Course objective
- Understand the core concepts and processes of Service Integration and Management.
- Support a SIAM implementation by recognizing key concerns for essential processes.
- Identify the benefits, challenges, and risks associated with implementing a SIAM ecosystem.
- Recognize the key steps in the SIAM implementation roadmap to effectively plan its deployment.
- Understand SIAM roles and responsibilities within an organization.
- Select appropriate SIAM practices based on the organization's environment and maturity.
Course Outline | Day 01
Introduction to Service Integration and Management
Overview of Service Integration and Management (SIAM)
- Purpose and value of a SIAM approach
- Business drivers for SIAM
- SIAM layers and structures
SIAM Implementation Roadmap
- Key stages in SIAM implementation
- Objectives, triggers, inputs, activities, and outputs of each stage
Course Outline | Day 02
SIAM Roles, Responsibilities, and Practices
- SIAM Roles and Responsibilities
- Explanation of SIAM roles and responsibilities
- SIAM structural elements
Service Integration and Management Practices
- Managing cross-functional teams
- Integrating processes across service providers
Course Outline | Day 03
Service Integration and Management Practices
- Managing cross-functional teams
- Integrating processes across service providers
- Enabling and reporting on end-to-end services
- Creating a tooling strategy
Course Outline | Day 04
Processes, Challenges, and Exam Preparation
Processes to Support SIAM
- Processes in a SIAM environment
- Assessing challenges and risks
- Challenges, associated risks, and potential mitigations
Course Outline | Day 05
Integration with Other Service Management Practices
- Contribution of other frameworks and standards in a SIAM ecosystem
Exam Preparation
- Sample exam questions
- Final exam on the last afternoon of the training
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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