Introduction to Contract Management and Control

• Overview of contract management and its significance in project success
• Key elements of effective contract administration
• Developing a contract control framework for monitoring performance and compliance
• Risk identification and management in contract control

How Claims and Counter Claims Arise

Types of Claims and Counter Claims

• Types of claims, in construction and other areas – and their distinctive features
• Re-measure disputes
• Variations – disputes on valuation
• Variations – disputes as to whether there is change
• Breaches of Contract
• Quality of Workmanship
• Re-work
• Rejection of Goods
• Full rejection
• Partial rejection
• Liquidated Damages and Penalties
• Warranty Claims
• Special Issues with EPC / Turnkey Contracts
• Interface Problems – are these always the Contractor’s responsibility?
• Tracking change where client involvement is limited
• Special issues with documentation in EPC and turnkey contracts

Presenting and Evaluating Claims and Counter Claims

• Requirements for Claim Presentation
• Defining Features of Claims Evaluation and Management
• Recognising the causes of claims
• Warning signs of disputes
• Recording claims
• Reviewing claims
• Cumulative effects
• Managing claims quickly and effectively to avoid disputes
• Managing claims and disputes
• Involving lawyers
• Managing the legal process
• Setting goals
• Decision trees
• Controlling costs – and including them in your thinking

Resolving Disputes and Claims

• Dispute resolution mechanisms in contract management
• Ethical Considerations and How to Avoid Disputes

Negotiation techniques for resolving contract-related conflicts

• Mediation, arbitration, and litigation as dispute resolution options
• Claims management and documentation for successful resolution