Introduction to Service Integration and Management
Overview of Service Integration and Management (SIAM)

• Definition and purpose of SIAM
• Business drivers for adopting SIAM
• Benefits and challenges of implementing SIAM

SIAM Framework and Structure

• Key components of the SIAM framework
• SIAM models and structures
• Roles and responsibilities within a SIAM ecosystem

Designing a SIAM Model
Developing a SIAM Strategy

• Assessing organizational readiness for SIAM
• Defining objectives and outcomes
• Creating a SIAM roadmap

Designing the SIAM Ecosystem

• Selecting appropriate SIAM models
• Defining governance structures
• Establishing service integration processes

Implementing SIAM

Planning the Implementation

• Developing an implementation plan
• Managing change and communication
• Training and preparing the organization

Executing the Implementation

• Coordinating with service providers
• Monitoring and controlling the implementation process
• Addressing challenges and risks during implementation

Operating and Managing SIAM
Service Delivery Management

• Managing service levels and performance
• Handling incidents and problems
• Ensuring compliance and quality

Continuous Improvement

• Implementing continual service improvement (CSI)
• Utilizing metrics and KPIs for performance evaluation

Driving innovation within the SIAM ecosystem

Advanced Topics and Exam Preparation
Advanced SIAM Practices

• Managing complex service integrations
• Leveraging automation and tools in SIAM
• Addressing emerging trends and challenges in SIAM

Exam Preparation

• Reviewing key concepts and practices
• Practicing with sample exam questions
• Final exam on the last afternoon of the training