Introduction to Contract Management

• The Role of Contract in the Business Environment
• What is Effective Contract Management and why do we need it?
• The causes and effects of contract failure 
• Analysis of the Contract requirements
• Defining the Job to be done – specifications and the scope of work 
• Key Players in Contract Management 

Managing Contract Risks

• Identifying risks affecting time, cost and quality
• Responses to risk
• Contract Types and how they manage risk 
• Important contract clauses about risk 
• Using Bonds and guarantees
• Contract templates: FIDIC, NEC and other standard models 

Establishing the Framework for Contract Performance

• Building a relationship for supplier performance 
• Motivational techniques – carrots and sticks
• Contractor warranties
• Monitoring service performance 
• Service Level Agreements
• Tools and techniques for contract default 

Managing claims and disputes

• Typical contract claims – scope, delay, quality, payment 
• Implementing penalties or service credits 
• Liquidated and unliquidated damages 
• Termination and other methods of dealing with default 
• Defects Liability Management 
• Dispute Resolution – Modern tools and techniques (including International Dispute Resolution) 
• Contract closeout 

Best Practices around Price and Cost issues

• Setting the supplier’s agenda on costs and prices 
• Cost and Price analysis methods
• Using economic price adjustment techniques 
• Price transparency and cost breakdowns 
• Managing the financial impact of contract variation 
• Negotiation techniques for improving value for money