Module 1: Introduction to Shared Services Facilities Management

• Understanding Shared Services: Defining shared services and their operational significance.
• Role of Facilities Management in Shared Services: How effective facilities management supports shared service delivery.
• Key Challenges: Identifying common challenges faced in managing facilities in shared services.

Module 2: Strategic Facilities Planning for Shared Services

• Needs Assessment in Shared Services: Techniques for evaluating facility requirements specific to shared services.
• Space Utilization Strategies: Best practices for optimizing shared spaces and resources.
• Sustainability in Shared Services: Integrating sustainability practices aligned with organizational goals.

Module 3: Operational Excellence in Facilities Management

• Integrated Facilities Management (IFM): Implementing IFM practices to enhance service efficiency and coordination.
• Maintenance Management: Developing and managing preventive and predictive maintenance programs.
• Technology Integration: Utilizing technology to improve operational efficiency and service delivery.

Module 4: Compliance and Risk Management

• Health and Safety Standards: Understanding compliance requirements specific to shared services.
• Crisis Management Planning: Developing emergency preparedness and response strategies.
• Risk Assessment and Mitigation: Identifying risks and implementing strategies to mitigate them.

Module 5: Financial Management in Shared Services Facilities

• Budgeting for Shared Services: Creating and managing budgets tailored to shared services operations.
• Cost-Efficiency Strategies: Identifying opportunities for cost reduction without compromising service quality.
• Evaluating Capital Investments: Techniques for assessing ROI on facilities-related expenditures.

Module 6: Enhancing User Experience and Engagement

• User-Centric Design Principles: Designing facilities that enhance user satisfaction and productivity.
• Feedback Mechanisms: Establishing effective channels for user feedback and continuous improvement.
• Community Building: Strategies for fostering collaboration and engagement among shared services staff.

Module 7: Data-Driven Decision Making

• Leveraging Data Analytics: Utilizing data to support decision-making in facilities management.
• Performance Metrics and KPIs: Developing key performance indicators specific to shared services facilities.
• Predictive Maintenance Strategies: Implementing data-driven maintenance practices for improved operational efficiency.

Module 8: Case Studies and Best Practices

• Successful Shared Services Facilities Management Examples: Analyzing case studies of best practices in shared services.
• Collaborative Problem-Solving Workshops: Group exercises addressing real-world challenges in facilities management.
• Expert Insights: Learning from industry leaders and their experiences in shared services facilities management.