Understanding supplier performance:

• The importance of performance in managing suppliers
• Elements of performance management architecture in supplier management
• Stakeholders involved in supplier management
• Supplier performance as an organizational process

Supplier Selection:

• Supplier selection process
• Suppliers selection requirements and criteria development
• Supplier selection methods & tools
• Supplier evaluation
• Success factors in supplier selection process

Supplier relationship design:

• Key elements of purchasing –procurement – strategic sourcing
• Strategic sourcing approach of suppliers
• Supplier panel development and management
• Supplier segmentation models
   

Supplier contracting:
 

• Challenges in drafting contracts
• Risk identification in the contracting process
• Positioning strategies when negotiating with suppliers
• Contract management: key tasks and responsibilities
• Steps to set up successful contracts

Performance Through Service Level Agreements (SLAs):
 

• SLA success factors (service and management)
• Building the SLA based on company's competitive advantage

Sourcing KPIs to generate suppliers’ performance:
 

• Definition and usability of KPIs
• KPIs and metrics selection
• KPI selection sources
• KPI selection techniques
• KPI target setting
• KPI documentation as a key success factor

Supplier Performance Monitoring:
 

• Scorecard and Dashboards development process
• Setting objectives and clusters for a supplier scorecard
   

Supplier Relationship Management:
 

• The reasons for supplier performance management
• Challenges in SRM: cost of poor quality
• Collaborative approach in developing strategic partnerships
• SRM Governance
• Assessing the SRM maturity level of an organization

Supplier performance evaluation:
 

• Internal capability for managing supplier evaluation
• Key aspects of supplier performance evaluation
• Performance evaluation criteria development
• Evaluation methods
• Managing non-conformances
• Supplier performance reviews
   

Risks and communication management with suppliers:
 

• Risk management process
• Risk analysis
• Key Risk Indicators
• Risk intervention plans
• Supplier communication framework
   

Review and Q&A:
 

• Course review
• Q&A