course | Advanced Office Management & Effective Administration Skills
Advance your career with Advanced Office Management & Effective Administration Skills. Hands‑on learning in Abu Dhabi covering office effective administration
ADOM-1570 | Advanced Office Management & Effective Administration Skills
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 07/09/2026 | 09/09/2026 | Los Angeles | $4,950 | Book now |
| 3 Days | 12/10/2026 | 14/10/2026 | Online | $1,550 | Book now |
| 3 Days | 21/12/2026 | 23/12/2026 | Dubai | $3,250 | Book now |
| 3 Days | 23/05/2027 | 25/05/2027 | Riyadh | $3,250 | Book now |
Course Introduction
To excel as an Office Manager, Administrator,or Secretary,you need to perfect your interpersonal andbehavioral skills,
to ensure you stay in control and on top of every one of your responsibilities.
- Prioritize your daily responsibilities to achieve maximum output
- Streamline your work practices and office environment
- Communicate effectively and assertively at all levels
- Understand yourself and others, thereby improving interactions and relationships
- Use techniques to help you think creatively, solve problems, plan, and make decisions
Course objective
- Learn how to prioritize and cope with multiple tasks
- Learn how to think as a manager – planning, making decisions, and solving problems
- Learn how to improve their communication skills to enhance their relationships
- Learn to manage your thoughts and feelings and improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace
- Understand and develop intrapersonal and interpersonal skills
Course audience
- Office Managers
- Team leaders
- Administrators
- Supervisors
- Secretaries
- Support Staff
- PA’s
Course Outline | 01 Day One
Taking control of your work
- Introductions – Getting to know each other
- Understanding and clarifying purpose, vision, and mission
- External and customer service
- The secret to working smarter rather than harder
- Using high-leverage activities to achieve more in less time
- Controlling, prioritizing, and organizing your work
- Making a long-term plan to create the best office in the company!
- Streamlining your office systems
- Getting your paperwork under control
- Making your office user-friendly and efficient
Essential Administrative Skills
- Harnessing the power of the mind – through Mind Mapping Techniques
- Right brain/left brain theory
- Managing larger projects to meet deadlines
- Planning skills – using a Gantt chart to chart work progress
- Problem-solving techniques
- Becoming more proactive
- Decision-Making Tools
- Managing meetings effectively
- Keeping minutes of a meeting
- Working with more than one manager
Course Outline | 02 Day Two
Vital Communication Skills
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Developing as a professional
- Listening skills – seeking to understand before being understood
- The number one reason we don’t listen well
- Creating a professional image
- Leadership skills
- Knowing and accepting yourself as a leader
- Making things happen from anywhere in the organization
- How to make presentations with confidence and power
- Overcoming the fear of public speaking
- Learn the essentials of planning a presentation
- How to hold the attention of a group
- Painless methods for giving corrective feedback
- Best practices for delivering positive feedback
Course Outline | 03 Day Three
Self-Empowerment and Self-Management
- Understanding the main causes of stress
- How to build self-confidence and strengthen the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes, and triggers of stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity, and reactivity
- Becoming a more proactive, responsible, and self-aware person
- Continuing Professional Development – where to go from here
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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