course | Office Administration Training Course
Office Administration Training Course to develop office management, communication, organization, and administrative support skills for modern workplaces.
ADOM-1583 | Office Administration Training Course
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 21/09/2026 | 25/09/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 09/11/2026 | 13/11/2026 | Los Angeles | $5,950 | Book now |
| 5 Days | 15/03/2027 | 19/03/2027 | Dubai | $4,250 | Book now |
| 5 Days | 23/05/2027 | 27/05/2027 | Riyadh | $4,250 | Book now |
Course Introduction
The Office Administration Training Course is designed to help professionals develop essential administrative skills and effective office management practices required to run modern workplaces efficiently. Office administrators play a vital role in coordinating daily operations, maintaining organized workflows, and supporting business productivity across departments.
This course focuses on developing practical competencies in business communication, document management, and administrative support, enabling participants to handle office responsibilities with confidence and professionalism. Participants will learn how to manage office documentation, maintain accurate records, and improve information flow through structured document control and filing systems.
The training also covers key workplace capabilities such as time management, meeting management, and calendar scheduling, helping professionals organize tasks, coordinate meetings, and manage multiple priorities effectively. These skills are essential for maintaining smooth office operations and improving workplace productivity.
In addition, the program introduces modern tools used in office environments, including office software and digital productivity platforms such as Microsoft Office, which support data organization, reporting, and communication.
By the end of the course, participants will strengthen their administrative management, organizational skills, and professional communication abilities, enabling them to contribute to efficient office operations, improved teamwork, and higher levels of organizational performance
Course objective
- Learn how to schedule and prioritise administrative tasks within deadlines
- Maintain a variety of records- electronic and paper records
- Prepare business documents
- Administration of office equipment and technologies
- Draft reports
- Organise meetings, seminars, special events, and travel arrangements
- Know the Basic principles of Project management
- Ensure quick response and seamless flow of information
- Behave professionally in different office situations
- Understand the relevant standards and ethics code
Course audience
- Administrative Managers
- Office Managers
- Administrative Staff
- Administrative Executives
- Those who wish to make their career in administration
- Anyone who finds office management a challenge
- People who would like to make their career in office management
Course Outline | 01 Day One
Module 1: Understanding Your Role
- Understand your Roles
- Office manager and administrator
- Envisage Perception vs reality
- The qualities of successful administrators
- List competencies required for success
- Being a ‘star’ at the workplace
Module 2: Communication Skills
- Effective communication skills
- Verbal and written
- Gaining credibility, trust, and gaining recognition
- Importance of possessing a positive attitude
- Being assertive while conversing
- Constituents of Professional Business writing
- Style and Layout
- Understanding your audience to achieve the readers objective
Module3: Presentation Skills
- How to Prepare a professional presentation
- Sell your ideas to your boss, colleagues, subordinates, and clients
- Draft reports, write memos, etc.
Course Outline | 02 Day Two
Module4: Telephonic Skills
- What constitutes professional behaviour on the phone?
- Improving your listening skills on the phone
- How to deal with difficult callers?
- Common phone problems
Module 5: The customer
- Understanding the needs of and how to handle and serve the internal and external customers
- Providing excellent service by removing barriers
- Working as a team and doing away with the silo mentality
- Handling queries and complaints
Course Outline | 03 Day Three
Module 6: Time Management
- Better Time Management
- Planning and managing time for self
- Identifying and eliminating time wasters
- How to set goals and priorities on a monthly, weekly, and daily basis?
- Measuring your efficacy and effectiveness
- Preparing and learnings from time logs and sheets
Module 7: Managing Meetings
- Planning and Organizing meetings
- How to conduct an effective meeting?
- Drawing the agenda
- Taking down minutes of meetings
- Coordinating and Updating the previous minutes of the meeting
Course Outline | 04 Day Four
Module 8: Stress Management
- What is Stress and Stress management?
- Causes and symptoms of Stress Management
- Identifying your stressors
- How does stress affect performance?
- Making a stress management plan
Module 9: Filing and Indexing
- How to create a filing system?
- Listing the files
- Naming the files
- How to place papers in file folders?
- Setting up a system for filing success
- Making filing a part of the audit
Course Outline | 05 Day Five
Module10: Property Management
- Facilities Management
- Construction Management
- Lease Administration
- Tenant Relations
- Vendor Management
- Asset Management
Module 11: Policies
- Identifying and formulating policies as required
- Setting the process and procedures to ensure compliance
- How to conduct a Regular Audit?
- Understanding the legal perspective
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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