course | Office Technology and Management Course
Join our Office Technology and Management Course course in UAE. Gain practical office technology skills with expert guidance, real cases, and a certificate.
ADOM-1588 | Office Technology and Management Course
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 21/09/2026 | 25/09/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 09/11/2026 | 13/11/2026 | Los Angeles | $5,950 | Book now |
| 5 Days | 05/04/2027 | 09/04/2027 | Dubai | $4,250 | Book now |
| 5 Days | 23/05/2027 | 27/05/2027 | Riyadh | $4,250 | Book now |
Course Introduction
What is Office Technology? And, how good are you with your technical skills as an administrator? The position of the administrative professional has rapidly progressed over the decade with the integration of technology and office automation invades corporate lives.Even with these changes, the primary tasks for administrators and executive assistants have remained consistent. Responsibilities like coordinating office administrative activities, responding to phone calls, handling messages and transferring of calls, scheduling event, meetings, appointments, and updating calendars, handling mails and faxes, enrolling memos, preparing reports, ensuring document accuracy, maintaining databases and filing systems whether electronic or paper, integrating information for distribution to employees and customers and performing basic bookkeeping.
With new technological enhancements in today’s modern office, an administrative professional must multi-task to fill in many roles. An administrative professional works with the management and other executives in planning, decision making, and organizational communication tasks, and needs to take full advantage of the current office technology to make things easier for all.Technology is inevitable and is everywhere. The contemporary office is no exception to this. Nowadays, many companies view information technology as the path to achieve a competitive edge over their competitors. As a result, the position of an administrator has become even more technology-based.
To be a star administrator in today’s office environment, you will need to have exceptional oral and written communication skills, industry expertise, software knowledge, and basic hardware knowledge.
Would you like to be groomed in being that star administrator in this digital age?
Whether you are entering the workforce or updating your skills, this career-focused Office Technology and Management Course provides vital training in business office processes, business communications, business writing, proofreading and editing, customer service skills, keyboarding and document processing, business etiquettes, problem-solving, records and data management, File management, and basic cutting-edge office software programs.
This program is designed to empower you with the knowledge necessary to achieve top-level administrative positions and help you develop the skills that are crucial to prepare you for tomorrow’s job market.
Course objective
- Characterize the importance and new roles of Office Executive and Administrators
- Learn the use of technology to achieve maximum productivity
- Learn the use of technology to network and connect with the office and customers
- Demonstrate the skills to use a variety of software applications
- Use applications and technology to create, design, and format documents
- Create and edit printed and electronic business communications
- Perform and scrutinize basic office accounting duties and tasks
- Develop basic technical skills in word processing, spreadsheet, presentations, database, and information management
- Demonstrate keyboard and data entry skills
- Increase customer service performance and impact through the efficient use of technology
- Have a better command on written English by the use of technology and Softwares
- Develop critical-thinking skills for a modern office setting
- Demonstrate strong interpersonal, social media and networking skills
Course audience
- Executive Officers
- Administrative Assistants
- Personal Secretaries
- Client Specialists
- Office Clerks
- Data Entry Clerks
- Account Managers
- Event Specialists
- Customer Service Representatives
- Appraisers
- Project Administrators
- Medical administrative assistant
- Legal Management Representatives
- Communications Coordinators
Course Outline | 01 Day One
Module 1: Office Technology: Introduction
- Office Technology: Foundations
- Use of Technology to Get Things Done
- Office automation control system
- Operating Efficiently in the Workplace
- AI and Automations
- Heading towards a Paperless system
- Digital Transformation
- Using Smart Apps for effective communication
- Office Process Re-engineering
- Office Change Management
Module 2: Basic Office Roles and Technology
- Processing mails: Basics
- Email systems and etiquette
- Telephonic systems and etiquette
- Enhanced written and oral communication skills
- Business Writing: Reports, Proposals, Emails
- Business Documents- Letters and Memos
- Meetings Documents- Agenda, Meeting Minutes and Schedules
- National and International travel arrangements
- Travel Documents- Expense Reports and Travel Itineraries
- Proofreading and editing business documents
Course Outline | 02 Day Two
Module 3: Advanced Office Roles and Technology
- Event Planning and Project Management
- Use of MS Outlook and functions
- Keyboard Techniques and Data Entry
- Keyboarding Techniques
- Reading technical passages and letters
- Copying and photocopying equipment and applications
- Use of Smart Phones and social networking Apps
- Synchronizing Smart Phones with your Computer
Module 4: Understanding Computer Essentials
- Computer Basics
- Understanding Operating systems
- Understanding hardware essentials
- Organizing and managing files and folders
- Understanding the Internet
- Browsers and Search engines
- Problem-solving and research via the Internet
Course Outline | 03 Day Three
Module 5: Implementation of Office Technology
- Office Technology: Creating the need
- Planning and set-up: Nature of work
- Budgeting: Core business and Priorities
- Office layout and ergonomics
- Desk Management
- Overuse and Misuse of technology
- Maximizing the use of office technology
- Implementation and Training
- Maintenance and IT support
Module 6: Customer Service: Moving to the Next Level
- Integrating technologies with customer service
- Business Professionalism
- The polished digital media presentation
- Cascading sensitive communications via electronic mediums
- Using technology towards Customer Happiness
- “Customer is Always Right” Philosophy
- Customer Retention and Loyalty
- Customer Service Representative challenges
- Upgrading the Customer service approach
Course Outline | 04 Day Four
Module 7: Technology: Word Processing Applications
- Word Processing program: Basic formatting features
- Document creation and saving information
- Using tools in Word for effective data processing
- System File Management
- File Formats and Editing Documents
- Document Page layouts
- Formatting Document text
- Creating tables and using data
- Using graphics that make sense
- Working with Hyperlinks
Module 8: Technology: Spreadsheet Applications
- Working with Worksheets and Workbooks in Excel
- Using predefined Excel templates
- Entering and editing data in worksheets
- Formatting cell contents
- Applying conditional formatting
- Working with rows and columns
- Functions: Freeze, Hide/Unhide, Filter, Tables
- Working with basic formulas
- Understanding basic mathematical operations
- Presentation of statistical information
- Read, analyze, and interpreting graphs
Course Outline | 05 Day Five
Module 9: Technology: Presentations Applications
- Preparing Powerful Presentations
- Printing presentations and handouts
- Presentation themes
- Use of Art, Graphics, and Videos
- Organizing the slide Layout
- Managing slide Master
- Creating charts and tables
- Delivering effective presentations
- Death by Presentation Theory
- Ground rules of presentations
Module 10: Office Accounting and Records Management
- Records Management, Database and Data Analytics
- Information and Data Management
- Filing and Digitalizing Hard Copies
- Indexing, Archiving, and Retrieving Data and Documents
- Electronic Health Records
- Computerized patient Information and Billing Practices
- Importance of timekeeping and billing
- Drafting legal documents: Use of document assembly software
- Automated Accounting and Payroll
- Handling Office Finances and Petty Cash
- Analyzing and Journalizing Transactions: QuickBooks, Peachtree
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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