course | Advanced Administration and Office Management Professional
Join our Advanced Administration and Office Management Professional course in UAE. Gain practical administration office skills with expert guidance, real
ADOM-1631 | Advanced Administration and Office Management Professional
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 28/12/2026 | 01/01/2027 | Dubai | $4,250 | Book now |
| 5 Days | 25/01/2027 | 29/01/2027 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 23/05/2027 | 27/05/2027 | Jeddah | $4,250 | Book now |
| 5 Days | 26/07/2027 | 30/07/2027 | Online | $2,150 | Book now |
| 5 Days | 23/08/2027 | 27/08/2027 | Barcelona | $4,950 | Book now |
Course Introduction
Office administration is key to having a successful organization. It is the connecting link between senior management and the employees. Managers and administrators usually provide the motivation to the work force to make them realize the goals of their organization. In order to stand out and become an integral part of the business team, professionals should have the skills to effectively manage an office and the employees under supervision.
This BOOST training course is designed to provide delegates with the important concepts and ideas they need to understand in order to become an effective administrator and maximize their contribution to their teams and organizations. This course focuses on recognizing areas where improvements can be made, developing strategies accordingly, and managing the network of relationships and inter-personal skills and communication.
Course objective
- Gain a comprehensive understanding of the role of office manager/administrator.
- Identify management skills and communication strategies needed for carrying out responsibilities effectively and create better office productivity.
- Assess and enhance personal organization, communication and interpersonal skills
- Learn various approaches to use when dealing with the management of tasks, teams and individuals
- Understand the key contributions of administrators in the organizational success.
Course audience
This BOOST training course is designed and beneficial professionals seeking to upscale their skills and knowledge in managing respective offices such as administrators, administrative personnel and people newly appointed to supervisory roles, and executive secretaries.
Course Outline | 01 Day One
The Role of the Office Manager/Administrator
- Identifying your role
- Perception vs. Reality
- Competencies required for Success (The Competence Model of Skills, Behaviors and Values)
- What it takes to be an effective office manager/administrator
- Time Management Constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
Essential Administrative Skills
- Mind Mapping Techniques
- Right Brain / Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem-Solving Skills
- Managing Meetings Effectively
- Working with more than One Manager
Course Outline | 02 Day Two
Team Working, Communication and Meetings
- Team Working and Team Roles
- Selling your ideas to the boss, colleagues, subordinates and clients
- Briefing Skills – giving, receiving and passing on
- Organizing and participating in meetings
- Notes, minutes and follow-up
- Preparing a professional report/presentation
Course Outline | 03 Day Three
Managing Working Relationships (Communicating and Supervising with Admin Staff)
- Delegation – giving and receiving
- Coaching and training colleagues and staff
- Communication and listening skills
- Building rapport
- Developing a network of working relationships (Influencing Skills)
- Assertiveness and conflict
- People problems and Problem People
- Helping others perform, practical motivation and criticism skills
Course Outline | 04 Day Four
Managing Time, Desk Management and Office Technology
- Planning and priority setting (Identifying and eliminating time wasters)
- Office layout and ergonomics
- Desk efficiency and etiquette
- Managing the paper-load and developing paperless systems
- Getting the best from Office Technology
- Communication Skills (Writing Correspondence – emails, letters, reports)
Course Outline | 05 Day Five
Managing Information and Budgets, Improving Customer Service and Systems
- Principles of information management – scheduling, filtering and digesting
- Interpreting and presenting statistical information
- Designing and using graphs
- Designing surveys, presenting findings and interpreting meaning
- Basic concepts of financial management (Monitoring budgets and variance)
- Improving customer service and systems – continuous improvement
- Having the right attitude
- Providing excellent service
- Handling complaints
- Understanding the needs of internal and external customers
- Action planning
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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