course | Mastering Office Management Essential Skills for Administrative Teams

Introduction to Office Management:
 

• Identifying your role
• Perception vs. Reality
• Importance of Office Management
• Competencies required for Success (The Competence Model of Skills, Behaviors, and Values)
• What it takes to be an effective office manager/administrator
• Time Management Constraints – resources, systems, other people, and self
• Handling requests and conflicting priorities
   

Managing Communication and Meetings:

•  Accomplish more by creating and sending appointments
•  Adding recurring appointments
•  Creating appointments from email messages
• Re-scheduling recurring appointments
• Deleting and restoring appointments
   

Manage your time by creating events and working with the calendar:

• Sing and multi-day events
• Adding a yearly calendar
• Displaying holidays on your calendar
• Switch between and print different calendar views

Spend less time scheduling and managing your meetings:
 

• Create and send a meeting request
• Receiving and accepting a meeting request
• Declining meeting requests
• Proposing a new time for meetings instead of negotiating it by email
• Reserving resources in a meeting request (Room, projector, brunch …)
• Managing responses (Who can attend and who can’t)
• Adding and removing attendees
• Communicating with attendees only
• Cancelling meetings
• Notes, minutes, and follow-up
• Preparing a professional report/presentation

 
Office Technology: Time and Desk Management:

Adjust your setting message options and correctly use the search folder
 

• Setting the sensitivity and importance level (High importance, low importance …)
• Delaying email delivery (do not deliver before)
• Specifying email reply address
• Requesting read and delivery receipts
• Message flags for reminders
• Junk, safe, and blocked senders list

Waste less time by properly using contacts and grouping them in contact groups