course | Crisis Management in Administrative Roles
Join the Crisis Manageme... course taught in English
ADOM-2797 | Crisis Management in Administrative Roles
Course Sector : Administration and Office Efficiency
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 06/09/2026 | 10/09/2026 | Jeddah | $4,250 | Book now |
| 5 Days | 23/11/2026 | 27/11/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 29/03/2027 | 02/04/2027 | Dubai | $4,250 | Book now |
| 5 Days | 10/05/2027 | 14/05/2027 | Barcelona | $4,950 | Book now |
Course Introduction
This program is designed by Boost to equip administrative leaders with the skills to prepare for, respond to, and recover from crises that impact office operations. It connects practical incident playbooks with governance, communication, continuity planning, and cross-functional coordination to stabilize operations quickly and protect people, data, and reputation.
Participants will build scalable response frameworks for events such as cyber incidents, facility disruptions, supply interruptions, medical emergencies, and executive crises. Emphasis is placed on readiness drills, decision rights, stakeholder updates, and post-incident learning that strengthens resilience over time.
Course objective
- Build crisis playbooks and continuity plans tailored to office operations
- Coordinate incident command, roles, and decision-making under pressure
- Execute clear internal/external communications and stakeholder updates
- Maintain critical services, records, and safety during disruptions
- Conduct post-incident reviews and implement resilience improvements
Course audience
- Office and administrative managers
- Executive assistants and chiefs of staff
- Facilities, safety, and business continuity coordinators
- HR, IT, and communications liaisons
Course Outline | DAY 1
Crisis Readiness Foundations
Risk & Scenario Mapping
- Threat Inventory & Impact Scales
- Likelihood vs. Criticality Matrix
- Triggers & Early Warning Signals
Governance & Roles
- Incident Command Structure
- Decision Rights & Escalation Paths
- Contact Trees & Availability Rules
Course Outline | DAY 2
Business Continuity & Essential Services
Continuity Planning
- RTO/RPO & Critical Process Lists
- Alternate Sites & Remote Work Shifts
- Supplier & Vendor Contingencies
Resource Readiness
- Emergency Kits & Checklists
- Access, Credentials & Backups
- Contracts, Insurance & SLAs
Course Outline | DAY 3
Incident Response Execution
Operational Response
- Cyber, Facility & Health Scenarios
- Safety Protocols & Evacuation Flows
- Workarounds & Minimum Viable Operations
Course Outline | DAY 4
Coordination & Collaboration
- War Rooms & Virtual Command Centers
- Task Boards & Accountability
- Partnering with HR/IT/Legal/Security
Course Outline | DAY 5
Recovery, Review, and Resilience
Recovery & Return-to-Normal
- Service Restoration Priorities
- Data, Records & Evidence Handling
- Debriefs & Stakeholder Thank-Yous
After-Action Improvement
- Root-Cause & Gap Analysis
- Policy, Training & Drill Updates
- Resilience Roadmap & Metrics
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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