course | Operational Excellence Workflow , Resources & Process Discipline (Management / Operations )
Join the Operational Ex... course taught in English – Operational management focuses on how organizations translate plans, policies, and resources into consistent daily performance.…
ARG-2912 | Operational Excellence Workflow , Resources & Process Discipline (Management / Operations )
Course Sector : Audit, Risk and Governance
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 20/09/2026 | 24/09/2026 | Riyadh | $4,250 | Book now |
| 5 Days | 28/12/2026 | 01/01/2027 | Online | $2,150 | Book now |
| 5 Days | 25/01/2027 | 29/01/2027 | Milan | $4,950 | Book now |
| 5 Days | 24/05/2027 | 28/05/2027 | Dubai | $4,250 | Book now |
Course Introduction
Operational management focuses on how organizations translate plans, policies, and resources into consistent daily performance. Strong operations management ensures that work flows efficiently, responsibilities are clear, and outputs meet required standards.
Developed by Boost, this course is designed to equip participants with a practical understanding of managing operational activities within organizations. The program emphasizes workflow management, process coordination, performance monitoring, and operational problem-solving—without overlapping with leadership development, project management, or strategic planning.
Boost’s Management / Operations course supports professionals responsible for ensuring that operations run smoothly, efficiently, and in alignment with organizational objectives.
Course objective
- Understand the role of operations management in organizational performance
- Manage daily operational activities effectively
- Coordinate processes, people, and resources
- Monitor operational performance and identify gaps
- Address operational challenges systematically
- Support continuous improvement in operations
Course audience
- Operations supervisors and coordinators
- Department and unit managers
- Administrative and operational officers
- Professionals responsible for service or process delivery
- Employees transitioning into operational management roles
Course Outline | DAY 01
Foundations of Operations Management
Module 1: Understanding Operations Management
- What operations management means in practice
- Operations vs. projects and strategy
- Role of operations in delivering value
Module 2: Operational Structure and Responsibilities
- Defining operational roles
- Accountability and ownership
- Avoiding overlap and confusion
Course Outline | Day 02
Managing Operational Processes
Module 3: Process Flow and Work Coordination
- Understanding operational workflows
- Managing handoffs and dependencies
- Reducing delays and inefficiencies
Module 4: Resource and Capacity Management
- Managing people, time, and tools
- Balancing workload and capacity
- Preventing operational bottlenecks
Course Outline | Day 03
: Performance and Quality Control
Module 5: Monitoring Operational Performance
- Identifying operational performance indicators
- Tracking output, quality, and timeliness
- Recognizing performance gaps
Module 6: Managing Quality and Consistency
- Ensuring standardization
- Handling deviations and errors
- Maintaining service and process quality
Course Outline | Day 04
Operational Problem-Solving
Module 7: Identifying and Analyzing Operational Issues
- Root causes of operational problems
- Distinguishing symptoms from causes
- Prioritizing operational issues
Module 8: Implementing Operational Improvements
- Practical improvement approaches
- Testing and adjusting solutions
- Managing change at the operational level
Course Outline | Day 05
Sustaining Effective Operations
Module 9: Coordination and Operational Communication
- Communication across operational teams
- Reporting and escalation
- Supporting decision-making
Module 10: Continuous Operations Improvement
- Reviewing operational performance
- Learning from daily operations
- Building an improvement-oriented operations culture
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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