course | HR for Non HR Managers
Looking to excel in non managers? HR for Non HR Managers in GCC offers applied tools, case studies, and certification.
HRM-1749 | HR for Non HR Managers
Course Sector : HR Strategy and Training
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 12/10/2026 | 16/10/2026 | Dubai | $4,250 | Book now |
| 5 Days | 14/03/2027 | 18/03/2027 | Jeddah | $4,250 | Book now |
| 5 Days | 19/04/2027 | 23/04/2027 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 26/07/2027 | 30/07/2027 | Vienna | $4,950 | Book now |
Course Introduction
Human Resources is a vital unit in any organization as the function involves and begins from the time a requirement is posted for a particular role, position, designation, or vacancy, and continues to every aspect of an employee’s role in the organization. As such, it is important for managers to have an understanding of the roles under this department in order to keep a company competitive while maintaining and managing a pool of highly delivering staff/employees.
Concepts of human resources
This training course is designed to provide participants with the relevant concepts of human resources and the functions related to it. The course will enable participants to have an understanding of HR functions such as recruitment, training and development, performance management, and handling conflicts.
Course objective
- Gain a comprehensive understanding of the role of Human Resources in the organization.
- Identify the different functions performed by HR and other HR-related functions
- Learn how to deal with various conflicts and challenges faced by HR at various levels
- Gain sufficient knowledge about day-to-day and function-based activities
Course audience
- HR Assistant
- HR Generalist
- Line Managers & Team Leaders
- Departments Heads
- Business Owners & Entrepreneurs
- Project Managers
- Operations & Administration Professionals
Course Outline | 01 Day One
Role of HR in an organisation
- HR Functions – Vertical and horizontal
- HR Designations vis-à-vis operational designations
- HR evolution in organisations
HR Recruitment
- Various stages of recruitment
- Competencies and role definitions
- Business parties involved in decision-making
- New-hire and campus recruitment opportunities
Course Outline | 02 Day Two
Job Orientation
- Planning job orientations
- Introduction to colleagues and department tour
- Job brief o Computer use
- Operating equipment and technology
- Performance objectives and measurements
- Required essential training
- Information overload
- Follow up and support
Performance Management
- The performance management cycle
- The main components of performance management
- Performance management versus performance appraisal
- Management by objectives
- Setting up a competency-based performance management system
- Talent management and succession planning
Course Outline | 03 Day Three
Training And Talent Development
- New-hire training – Language, product, process, and SOP training
- On-the-job training and certification
- Conducting TNA (Training Need Analysis) and TNI (Training Need Identification)
- Continuous talent development
- Promotion-level competency-building training
- Vendor management in training
- Training and return on investment
Coaching
- Types of coaching
- Counselling-Coaching-Mentoring – A Continuum
- Coaching, Counselling, Mentoring – Bridging Gaps
- Formal and Informal Coaching
- Bossing vs. coaching
- Importance of coaching
- Applications, benefits, and challenges of coaching
- Coaching Styles and Skills
- Characteristics of an ideal coach
- 7 masterful coaching personality traits o Seven communication principles for coaching
Course Outline | 04 Day Four
Handling Employee Complaints
- Employee moral
- The definition of a grievance
- Grievances versus complaints
- The grievance handling procedures
- Your role before, during, and after the exit interview
- Analysing turnover
- Healthy versus unhealthy turnover
Course Outline | 05 Day Five
Problem-solving: Challenges Faced By The HR
- Escalations at the HR level
- Sexual Harassment redressal at the HR level
- Challenges of hiring, layoffs, and delivering bad news
- Governmental, political, and other threats and challenges to and for the HR
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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