course | HR Service Delivery
Join our HR Service Delivery course in GCC. Gain practical service delivery skills with expert guidance, real cases, and a certificate.
HRM-1816 | HR Service Delivery
Course Sector : HR Strategy and Training
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 31/08/2026 | 04/09/2026 | Los Angeles | $5,950 | Book now |
| 5 Days | 16/11/2026 | 20/11/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 31/01/2027 | 04/02/2027 | Riyadh | $4,250 | Book now |
| 5 Days | 19/04/2027 | 23/04/2027 | Dubai | $4,250 | Book now |
Course Introduction
HR Service
The HR Service Delivery course is designed to equip HR professionals with the knowledge and skills necessary to effectively manage and enhance HR functions within organizations.
As businesses evolve, the role of HR has transformed from administrative support to a strategic partner in driving organizational success.
This course covers essential topics, including HR technology, employee experience, compliance, and performance management, ensuring participants are well-prepared to meet the challenges of modern HR practices.
Course objective
- Define the key concepts and the importance of HR service delivery in modern organizations.
- Identify and effectively utilize HR technologies to streamline processes and improve service delivery.
- Recognize the significance of HR policies and compliance in fostering a fair and ethical workplace.
- Develop strategies to improve employee engagement and satisfaction throughout the employee lifecycle.
- Apply best practices in performance appraisal and management to enhance employee productivity.
- Design effective recruitment and onboarding processes that attract and retain top talent.
- Facilitate Learning and Development: Create and implement training programs that align with organizational goals.
- Understand and manage compensation structures and employee benefits effectively.
- Utilize HR analytics to make data-driven decisions and improve HR practices.
- Develop skills to manage and communicate change effectively within HR functions.
Course audience
- HR Professionals
- HR Managers and Executives
- Talent Acquisition Specialists
- Learning and Development Coordinators
- Anyone Interested in HR
Course Outline | 01 Day One
Introduction to HR Service Delivery
- Definition of HR Service Delivery
- Importance in modern organizations
- Alignment with business goals
- Enhancing organizational efficiency
HR Technology and Tools
- Overview of HR technologies
- Types of tools (HRIS, ATS, payroll systems)
- Criteria for evaluating technology effectiveness
- Case studies of successful implementations
Course Outline | 02 Day Two
HR Policies and Compliance
- Importance of well-defined HR policies
- Key policies for compliance (anti-discrimination, harassment)
- Role of policies in organizational culture
- Strategies for policy development and communication
Employee Experience Management
- Definition of employee experience
- Strategies for enhancing engagement (feedback mechanisms, recognition)
- Importance of onboarding and offboarding
- Measuring employee satisfaction and engagement
Course Outline | 03 Day Three
Performance Management
- Importance of performance management systems
- Best practices for setting performance expectations
- Techniques for effective feedback and appraisal
- Continuous performance management vs. annual reviews
Talent Acquisition and Onboarding
- Overview of the recruitment process
- Strategies for attracting top talent
- Importance of a structured onboarding program
- Metrics to evaluate recruitment effectiveness
Course Outline | 04 Day Four
Learning and Development
- Importance of ongoing employee development
- Designing effective training programs
- Aligning learning initiatives with organizational goals
- Evaluating training effectiveness and ROI
Compensation and Benefits Administration
- Overview of compensation strategies (salary structures, bonuses)
- Importance of competitive benefits packages
- Legal considerations in compensation and benefits
- Strategies for communicating compensation effectively
Course Outline | 05 Day Five
HR Metrics and Analytics
- Importance of data in HR decision-making
- Key HR metrics to track (turnover rates, employee satisfaction)
- Tools for data collection and analysis
- Case studies demonstrating data-driven HR decisions
Change Management in HR
- Understanding change management principles
- Strategies for effective communication during change
- Role of HR in managing organizational change
- Tools for assessing change impact
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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