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course | KPIs - Entry to Mid

Join the KPIs - Entry to... course taught in English – Key Performance Indicators (KPIs) are essential tools for translating objectives into measurable outcomes. For professionals…

HRM-2873 | KPIs - Entry to Mid

Course Sector : HR Strategy and Training

Course dates

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Duration	Date from	Date to	Course Venue	Course fees	Book a course
5 Days	04/10/2026	08/10/2026	Riyadh	$4,250	Book now
5 Days	01/02/2027	05/02/2027	Abu Dhabi	$4,250	Book now
5 Days	24/05/2027	28/05/2027	Barcelona	$4,950	Book now
5 Days	30/08/2027	03/09/2027	Online	$2,150	Book now

Course Introduction

Key Performance Indicators (KPIs) are essential tools for translating objectives into measurable outcomes. For professionals at the entry to mid-level, KPIs are not about complex analytics, they are about clarity, focus, and performance tracking.

Developed by Boost, this course is designed to help participants understand how KPIs are selected, defined, and used effectively to monitor performance and support decision-making. The program emphasizes practical KPI thinking, avoiding common measurement mistakes, and ensuring KPIs drive behavior—not just reports.

Boost’s KPIs – Entry to Mid-course equips participants with the ability to work confidently with performance indicators in HR and business environments.

Course objective

Understand the purpose and role of KPIs in performance management
Differentiate between objectives, metrics, and KPIs
Select relevant KPIs aligned with goals
Define clear and measurable KPIs
Use KPIs to monitor performance and support decisions
Avoid common KPI design and usage mistakes

Course audience

HR professionals
Supervisors and team leaders
Operations and support staff
Analysts at entry to mid-level
Employees involved in performance tracking

Course Outline | DAY 01

Understanding KPIs and Performance Measurement

Module 1: What KPIs Really Measure

Purpose of performance measurement
KPIs vs. metrics vs. targets
Why organizations fail at measurement

Module 2: Role of KPIs in Performance Management

Linking KPIs to objectives
KPIs as decision-support tools
Behavioral impact of KPIs

Course Outline | Day 02

Selecting the Right KPIs

Module 3: Identifying What Should Be Measured

Critical success factors
Outcome vs. activity indicators
Prioritizing what matters most

Module 4: Aligning KPIs with Goals

Organizational, departmental, and individual KPIs
Alignment across levels
Avoiding KPI overload

Course Outline | Day 03

Defining and Structuring KPIs

Module 5: Writing Clear KPI Definitions

KPI description and calculation logic
Measurement frequency and ownership
Setting realistic targets

Module 6: Data Sources and Measurement Quality

Data availability and reliability
Consistency in measurement
Common data-related pitfalls

Course Outline | Day 04

Using KPIs to Monitor and Improve Performance

Module 7: Interpreting KPI Results

Reading trends and patterns
Identifying performance gaps
Understanding cause vs. effect

Module 8: Using KPIs for Improvement

Translating results into actions
Continuous performance improvement
Avoiding misuse of KPIs

Course Outline | Day 05

KPI Governance and Practical Application

Module 9: Managing KPIs Over Time

Reviewing and updating KPIs
Maintaining relevance
Managing KPI fatigue

Module 10: Applying KPIs in Daily Work

Communicating KPI results
Supporting management discussions
Building confidence in KPI usage

Course Certificates

BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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There is no universal list, but five widely used KPI categories are:RevenueProfit marginCustomer satisfactionEmployee performanceCustomer retention

Four common KPI areas are financial performance, customer performance, operational efficiency, and employee performance.

An employee KPI is a specific, measurable indicator used to assess an employee's performance against agreed responsibilities and objectives, such as sales achieved, tasks completed on time, customer satisfaction scores, quality rates, or productivity.

A KPI (Key Performance Indicator) is a measurable value used to evaluate progress toward a specific goal. For example, a customer service team may use Customer Satisfaction (CSAT) as a KPI, with a target of maintaining a 90% satisfaction rate.

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Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.

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