course | IT Services Release, Validation & Customer Experience Management
Looking to excel in it services release validation customer? IT Services Release, Validation & Customer Experience Management in GCC offers applied tools, case
ICC-2190 | IT Services Release, Validation & Customer Experience Management
Course Sector : Instrumentation & Controls
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 23/11/2026 | 27/11/2026 | Dubai | $4,250 | Book now |
| 5 Days | 25/01/2027 | 29/01/2027 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 24/05/2027 | 28/05/2027 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 30/08/2027 | 03/09/2027 | Amsterdam | $4,950 | Book now |
Course Introduction
In today’s fast-paced and customer-centric digital environment, ensuring the successful release and validation of IT services is essential for operational excellence and business satisfaction.
This 5-day training course focuses on mastering the processes of IT service release, thorough validation techniques, and the integration of customer experience strategies. Participants will gain the practical knowledge needed to manage seamless rollouts, verify service readiness, and design user-focused experiences that drive loyalty and value.
Course objective
- Understand the lifecycle and key stages of IT service release and validation
- Plan, coordinate, and execute reliable IT service deployments
- Implement service testing and validation techniques to ensure readiness
- Design customer journey experiences aligned with business expectations
- Use customer feedback to improve post-release satisfaction
- Apply CX metrics such as NPS, CSAT, and CES to monitor service impact
- Foster collaboration between IT and customer-focused departments
Course audience
- IT Service Managers and Coordinators
- Release and Deployment Managers
- Technical Project Managers
- Service Quality Assurance Professionals
- Customer Experience and Success Managers
- Business Analysts and Operations Specialists
- Digital Transformation Leads
- Product Owners and UX Designers are involved in service delivery
Course Outline | 01 Day One
Introduction to Service Release & Validation
- Overview of IT service release lifecycle
- Objectives and scope of release and validation processes
- Release planning and stakeholder alignment
- Types of releases: major, minor, emergency
- Governance and compliance considerations
Course Outline | 02 Day Two
Planning and Executing Service Releases
- Developing release schedules and implementation plans
- Tools and techniques for deployment management
- Coordinating cross-functional teams during release
- Risk identification and mitigation strategies
- Change control and versioning management
Course Outline | 03 Day Three
Service Validation and Readiness Assurance
- Validation and testing techniques for IT services
- Creating service acceptance criteria and test cases
- Service readiness assessment and checklists
- Defect tracking and resolution processes
- User acceptance testing (UAT) and service sign-off
Course Outline | 04 Day Four
Customer Experience and Service Impact
- Introduction to customer journey mapping
- Linking service performance with user expectations
- Collecting and analyzing user feedback
- Designing personalized service experiences
- Cross-functional collaboration for CX success
Course Outline | 05 Day Five
Measuring, Reporting & Continuous Improvement
- CX metrics: NPS, CSAT, CES, and their application
- Post-release evaluation and service reporting
- Root cause analysis and service review meetings
- Continuous improvement cycles
- Creating a personal action plan for implementation
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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