course | IT Support
Boost your profile through IT Support. Expert trainers, practical exercises, and recognized certification in UAE.
IT-799 | IT Support
Course Sector : Information Technology
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 14/09/2026 | 18/09/2026 | Dubai | $4,250 | Book now |
| 5 Days | 04/01/2027 | 08/01/2027 | Singapore | $4,950 | Book now |
| 5 Days | 05/04/2027 | 09/04/2027 | Dubai | $4,250 | Book now |
| 5 Days | 19/04/2027 | 23/04/2027 | Dubai | $4,250 | Book now |
Course Introduction
This training program is designed to enable participants to understand and apply modern IT Support techniques and tools, in a way that contributes to helping them achieve the required efficiency for all of the organization's operations.
Course objective
- Identify and understand the history and future of computing.
- Understand character encoding and Binary.
- Understand The Brain of a Computer.
- Identify the Aspects of an Operating System.
- Defining Software and Types of Software.
- Master troubleshooting processes.
Course audience
Entry-level IT professionals, help desk support staff, and technicians who are looking to enhance their skills in providing technical assistance and troubleshooting for hardware, software, and network issues in both internal and customer-facing environments.
Course Outline | Day 01
The History of Computing.
- The Future of Computing.
- Duties and Responsibilities of an IT Support Specialist.
- Identify Computing Language.
- What is character encoding?
- Understanding Binary.
- Counting in Binary.
- Understanding Abstraction.
- Layers of Computer Architecture.
- Moore's Law.
- Data Compression.
- What is Data Compression, and why is it important?
Course Outline | Day 02
Metadata.
- Color Models and Compression.
- Hardware and programs.
- Logic Boards.
- The Brain of a Computer.
- RAM.
- Storage.
- Power Supply.
- BIOS/UEFI.
- Peripherals.
- Hardware and Components.
Course Outline | Day 03
Aspects of an Operating System.
- Files and File Systems.
- Memory Management.
- Virtual Machines.
- I/O Management.
- User Space.
- OS.
- Logs.
- The Boot Process.
Course Outline | Day 04
Finding The Proper Operating System.
- Virtual Machines Revisited.
- How to Install Windows?
- Basics of Networking.
- Networking Hardware.
- Internet Language.
- The Web.
- Internet Protocol Versions.
- Internet of Things
- Security/Privacy.
Course Outline | Day 05
Defining Software.
- Types of Software.
- Abstraction Review.
- Assembly Language and Compilers.
- Software Management.
- Downloading/installing and removing software.
- Software Automation.
- Intro to troubleshooting.
- Isolating Issues.
- Follow The Bread Crumbs.
- Start With The Quickest Step.
- Troubleshooting Pitfalls.
- Documenting and Ticketing.
- Process of Documenting.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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