course | People Management

Understanding People, Behavior & Individual Performance

• The role and responsibilities of an effective people manager
• Understanding human behavior and individual differences
• Personality preferences and their impact on workplace relationships
• The Iceberg Model: understanding the factors influencing employee behavior
• The Johari Window: improving self-awareness and interpersonal effectiveness
• Emotional intelligence and its role in managing people
• Understanding employee attitudes, values, and workplace expectations
• The relationship between competencies, behavior, and performance
• Recognizing different working styles and adapting management approaches

Employee Motivation, Engagement & Team Effectiveness

• Understanding what drives employee motivation and commitment
• Applying practical motivation theories in the workplace
• Identifying individual motivational factors and engagement drivers
• Building trust and psychological safety within teams
• Creating a positive and supportive working environment
• Managing diverse personalities and working preferences
• Effective delegation and employee empowerment
• Establishing clear roles, responsibilities, and expectations
• Encouraging accountability, ownership, and collaboration
• Recognizing and addressing employee disengagement

Effective Communication, Assertiveness & Managing Difficult Conversations

• The importance of communication in effective people management
• Understanding communication barriers and interpersonal challenges
• Active listening, questioning, and empathy techniques
• Understanding behavioral communication styles
• Recognizing passive, aggressive, passive-aggressive, and assertive behavior
• Applying assertive communication techniques professionally
• Delivering clear instructions and communicating expectations
• Giving and receiving constructive feedback
• Managing difficult employees and challenging conversations
• Resolving misunderstandings and workplace conflicts
• Building positive working relationships through proactive communication

Managing Employee Performance, Accountability & Workplace Issues

• Understanding the performance management cycle
• Setting clear performance standards, goals, and expectations
• Aligning individual performance with team objectives
• Monitoring employee performance and identifying performance gaps
• Conducting effective performance appraisal meetings
• Providing continuous feedback and performance coaching
• Recognizing the difference between capability and conduct issues
• Managing underperformance through structured improvement plans
• Handling employee discipline and grievances professionally
• Understanding procedural fairness and the principles of natural justice
• Documenting performance discussions and corrective actions
• Applying fair, consistent, and constructive management practices

Coaching, Employee Development & Building High-Performing Teams

• Transitioning from task supervision to people development
• The manager's role as a coach and mentor
• Applying the GROW coaching model
• Identifying employee strengths and development needs
• Conducting effective one-to-one development discussions
• Creating individual employee development plans
• Using the Social Styles Model to adapt management approaches
• Developing self-awareness through behavioral reflection and feedback
• Managing resistance to change and encouraging adaptability
• Building a culture of continuous improvement and learning
• Strengthening team collaboration, ownership, and accountability
• Developing a personal people management action plan