course | Change Management Masterclass

Change and the individual:
 

• Introductions and Objectives.
• The Change Management context.
• Models of individual change:
• Motivation.
• Individual differences.

Change and the organization
 

• Organizational culture and change.
• Models of change.
• Key roles in organizational change.
• Drivers of change.
• Viewpoints and change vision.

Introduction to Excellent Change Leaders:
 

• Roles and responsibilities.
• The four functions and ten roles of Change Leadership.
• Common mistakes made by managers and leaders.
• Characteristics of an Effective Leader.

Utilizing Your Leadership Skills for better change management:
 

• Situational Leadership Model.
• 6 Sources of power: John French Bertram Raven Model.
• Delegating properly.
• Mastering the art of Motivation “Best Practices”.
• Engaging employees for organizational success.
• ABC Model for Engagement.
• Learning the steps to effective delegation.
• Empowering and motivating employees through delegation.
• Tools for managing time (online applications, software skills).
• Techniques and approaches to managing stress
• Problem-solving and decision-making “Best Practices”.
• Supervisors’ roles and responsibilities in providing effective coaching.
• Understanding Coaching Models.

Teams and leadership:
 

• Teams Vs. Groups.
• Types of Teams.
• Why do teams fail?
• Top Qualities of a Successful Team.
• Stages of team development (Tuckman).
• The secret recipe to build a HIGH-PERFORMANCE team:
• The 5 behaviors of high-performance teams.
• Design and assess performance goals.
• Interdependency and collaboration.
• How to build an AGILE team that matches the culture of change in the organization?

The art of Communicating and Building trust:
 

• Why link change with organizational value?
• Different communication styles and channels.
• Barriers to effective communication.
• Strategies for Building trust in change.
• Communicating change – factors, barriers and approaches.
• Managing relationships and mobilizing stakeholders.

Measuring Change Impact:
 

• Identifying and assessing change impact.
• Stakeholder impact assessment.
• Change severity assessment.

Change Readiness:
 

• Expectancy theory and change.
• Change agent networks.
• Building organizational change readiness.
• Preparing for resistance.
   

Sustaining change:
 

• Change levers.
• Levels of adoption.
• Reinforcing systems.