course | Business Process Excellence: Mapping, Analysis & Optimization

Business Modelling and Enterprise Architecture 
 

• The origins of Business Process Modelling (BPM) and current strategies 
• Business excellence models 
• Business architecture 
• BPM: purpose and techniques 
• The continuous improvement and transformation approach 
• The point of departure (as is), the destination (to be) 
• Common approaches to modelling and mapping 
• Enterprise architecture 
• Enterprise analysis 
• Complex processes and functional decompositions 
• Business, process, and IT alignment 
• Enterprise flexibility: impact assessment of change 
• Developing a BPM strategy management 

Transformation And Change Management 
 

• Taking matters further from continuous improvement 
• The next step: transformation 
• The challenges of a long-term transformation strategy 
• Framework for transformational leadership  
• The conversion from hierarchical structures to ERP systems 
• Bringing about the culture of change 
• Sustaining transformation change management 
• Process analytics and opportunities on the enterprise level 
• Process analysis through the definition of flow 
• Types of flows 
• Process requirements – assessing the needs 
• Process documentation requirements and techniques 
• Workflow concepts 
• Measuring the workflow: what should be measured, how should it be measured? 
• Process modelling and mapping 
• Identifying the core business processes 

The Process Enterprise and Performance Measurement 
 

• The process-driven organisation 
• Contrasting management structures 
• ERP systems: enabler of the conversion from hierarchical structures 
• Process management roles: business and IT approach merger 
• Performance management in a process-driven enterprise 
• Transformation impact assessment and skills gap analysis 
• Performance management 
• Identifying process improvement opportunities 
• Business process improvement and business process analysis 
• Process improvement strategies, workload impact analysis 
• Building performance measurement capability 
• Linking performance and strategy 
• Measuring performance 
• Transformation barriers and enablers 
• BPM governance framework: the Business Process Management Office (BPMO) and the Center of Excellence (CoE) 

Enterprise Process Management and Waste Minimisation 
 

• The transition to an enterprise process management approach 
• The integration of the BPM process management with the traditional organisational structure 
• Agile and lean approaches to process management and improvement 
• Process waste minimisation: a BPM target 
• Value stream analysis and other tools 
• The enterprise process maturity assessment through CMMI and PEMM 
• The BPM roadmap  

Technology Support and Capability as Enablers to BPM 
 

• The technology to support BPM today 
• The evolution of BPM technology tools 
• Capabilities of modern BPM technology tools 
• BPM technology as an enabler for implementing process changes 
• Infrastructure architecture for BPMS 
• Process orchestration through technology solutions (Software as a Service (SaaS), Cloud, etc.) 
• Advantages and risks associated with technology process automation 
• BPMS technology: where do we go from here