course | Leading with Confidence: The New Managers Program

Introduction to Leadership – A Working Leadership Model
 

• The Leadership Challenge.
• The Four Competencies of Effective Leadership.
• Define What Leadership Is from a Supervisor’s Point of View.
• Effective “Followership”.
• Behavioural Differences between Leaders and Managers.
• Rank Leadership Characteristics.
• Identify the Leadership Skills That Will Be Needed in the Next Five Years.
• Explore the Forces Encouraging Leadership and the Constraints Working.
• Examine Your Own Leadership Capability.
• Leading With a Positive Attitude.

Teams and leadership:
 

• Teams Vs. Groups.
• Types of Teams.
• Why do teams fail?
• Understanding your employees’ characteristics.
• Top Qualities of a Successful Team.
• Stages of team development (Tuckman).
• Case studies.

Emotional Intelligence:
 

• What Is Emotional Intelligence? And why is it important for new managers?
• Self-Awareness and Self-Management.
• Overcoming Emotional Triggers.
• Social Awareness and Relationship Management.

Effective Communication Skills:
 

• Workplace Communication Fundamentals.
• Elements of the communication process.
• Communication delivery aspects.
• The 4 principles of interpersonal communication.
• Verbal and Nonverbal Communication.
• Active listening techniques.
• Communication Behaviors.

Communications and Perceptions:
 

• How Perceptions Influence Relationships.
• Distracting When Communicating One-on-One and in Groups.
• Questioning Skills: How to Ask Effective Questions.
• Building Trust and Credibility with employees.
• Understanding and Managing Assumptions.
• Reducing Defensiveness.
• Applying Direct and Indirect Messages.
• Conflict Resolution: Overcoming Negative Responses.
• Resolve a Communication Case Created from Other Group Members’ Work Experiences.
• Building Accountability and Commitment: Best Practices.
• Case Studies.
• Role-Playing Activity.

Building Effective Workplace Relationships:
 

• Defining the “Ideal Relationship”.
• Behaviours – Those That Support / Those That Undermine.
• Assessing Your Relationships.
• Self-Awareness and Self-Concept.
• Knowledge Is Power – Share Fully.
• Using Feedback Skills to Build High-Performance Relationships.

Problem-Solving and Decision Making:
 

• Problem Solving: models and techniques.
• Rapid solution-focused methods of problem solving.
• Creative Problem Solving: a powerful model for increased innovation.
• Powerful, Effective Decision-Making Model.
• Utilising Kaizen techniques for agile efficiency.

Coaching for Modern-day Managers:
 

• Coaching and mentoring definitions.
• Coaching or Mentoring: What is perfect for your employees?
• Coaching for getting the best out of employees.
• Coach underachiever to success!
• How to plan for each employee’s continuous development?
• Understanding Coaching models and styles.
• Role-Playing Activity.

Influencing Others to Action:
 

• Defining your personal influence.
• Choosing the Right Influencing Strategy (and Avoiding the Wrong Ones).
• Influencing Without Formal Authority.
• Effectively Using Assertive – Responsive Techniques.
• Using the Influence Model to maximum effect.
• Using powerful feedback for actionable results.
• Case Studies.
• Role-Playing Activity.

Mastering the art of motivation:
 

• Myths about motivation.
• The main theories.
• Current trends and issues.
• Implications for managers.

Increasing Performance and Delegation:
 

• Key areas of Performance Management.
• Setting powerful goals.
• Task management and priority allocation.
• Your Guide to Effective Delegation.
• Use delegation to motivate and empower your employees.
• The dos and don’ts of delegation
• Advanced motivation techniques in delegating.

Effectively Responding and Adapting to Change:
 

• Benefits of Change.
• Resistance to Change.
• Change and Transition.
• Engaging Groups in Change.
• Leader’s Action Plan.

The secret recipe to build a HIGH-PERFORMANCE team:
 

• Causes of low performance.
• The 5 behaviors of high-performance teams.
• Design and assess performance goals.
• Interdependency and collaboration.
• How do shared values and principles unite the team?!