course | Advanced Management & Leadership Programme

Leadership & Management in a Dynamic, Global Environment
 

• Perceptions of Leadership
• Leadership is learning: the crucial experience
• Managerial leadership
• The leadership challenge: balancing strategy and culture
• Modern leadership and its impact on business

Leadership in Organizational Excellence
 

• Organization type and leadership development
• Traditional leadership Vs. Future Trends
• Building cultures of organizational excellence
• Role model leadership through personal execution
• Customer-focused leadership
• Implementing a new culture: creating rich, innovative pictures

Creating the future Vision
 

• The strangest secret and the biggest lesson
• How to harness the power of vision through visualization?
• Psycho cybernetics and its connection with vision
• Goal setting the key to making vision a reality
• Positive mental attitude, gaining power from a strong vision
• Vision timeline, mathematical coaching model

Advanced Strategic Planning
 

• The building blocks of a planning process
• The difference between Strategic Thinking and Planning
• The difference between incremental and innovation strategies
• Gain confidence in analyzing the external environment
• Tools to use to review internal capabilities
• The importance of aligning governance, culture, and strategy
• What is meant by Knowledge Management
• Leadership qualities needed for delivering change

Responsibilities of Managers
 

• Managing for Competitive Advantage
• Roles and Responsibilities
• The Four Functions and Ten Roles of Management
• Skills Needed at Different Management Levels
• Common Mistakes Made by New Managers and Supervisors

Managing for Efficiency & Effectiveness
 

• What managers and leaders do and how they handle stress
• Gain confidence in budget setting and monitoring
• The key elements of managing people & performance
• The impact of allocating tasks, roles & responsibilities on productivity
• Determine how the quality of services is set and communicated to employees
• The McKinsey 7S model, when used in combination with SWOT analysis

Leaders as Change Agents: Why Change?
 

• Why do organisations fail?
• The various types of change?
• Various phases of growth?
• Major established theories on change management and their comparison with each other
• What is the difference between leading and managing?

How does change affect people?
 

• How do people respond to change?
• What goes through people’s minds when they are confronted with change in different stages?
• How ideas spread, and what does this mean for change management?

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How Organisational Change Works?
 

• What are the 8 stages of change, and what should you consider in each stage to maximise the likelihood of success?
• What are the principles of effective change?
• What are the common problems when managing changes that, if neglected, can seriously impact the change process?

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Managing Resistance
 

• Why do people resist change?
• How can you deal with this resistance?
• What are the techniques available to persuade people to change?
• How can you engage stakeholders considering their power and interest?

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How to Manage Change?
 

• The critical three components of a change management programme
• Best Practices to manage and monitor employee skills and identify skill gaps
• Various options for filling these skill gaps , what are each method's advantages and disadvantages?

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Management Tools
 

• The tools used for brainstorming ideas on change, and structuring plans and activities
• Tools to identify what works for change and what works against it
• Techniques to monitor the scope of change, and if the plans are consistent and are applied at the right level

Leadership & Management Building the innovative, responsive environment 
 

• Building an environment of innovation and improvement
•   Understanding problems inherent with change and transition
• Leading others through critical change initiatives
• Developing a personal change plan
• Leadership in action: a personal intuitive approach
• Leadership review of essential qualities.

Sustainability through Innovation
 

• How to create a culture of innovation?
• How to engage your people to generate new ideas?
• Using affinity networks for innovation
• Using innovation to reduce costs 

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The Communicating Leader 
 

• Communication: the leaders’ essential tool
• Interpersonal, open communication is two-way
• Understanding how interpersonal communication preferences differ
• Communicating empowerment techniques in leadership
• Great leaders listen: active listening techniques
• Communicating and presenting with impact and passion
• Reflection, Review, and Action Planning 

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Leadership and Trusting Relationships
 

• Successful interpersonal interaction develops leaders with trust
• Characteristics of a leader’s interpersonal interaction
• Emotional intelligence: using emotions productively
• Individual strengths and challenges of each interpersonal style
• Utilizing diverse interaction styles productively
• Building the capacity for trust

Teams and Leadership
 

• What Makes a Team?
• Stages of Team Formation
• Teams Dynamics and Team Building
• Situational Leadership and Its Application to Team Leadership
• Current Trends and Issues

Mastering the Art of Motivation
 

• What is Motivation?
• Myths about Motivation
• The Main Theories
• Current Trends and Issues
• Implications for Managers

Delegation
 

• What is Delegation and Why to Delegate?
• Root Causes of Poor Delegation
• Learning the Steps to Effective Delegation
• Empowering and Motivating Employees through Delegation
• The Do’s and Don’ts of Delegation

Time and Stress Management
 

• Definition of Time Management
• Identifying Your Time Consumers – Activity Log
• Dealing with and Managing Your Time Consumers
• Start Planning Effectively
• Using the Priority Matrix and To-Do-Lists
• Definition of Stress
• Causes and Symptoms of Stress
• Techniques and Approaches to Managing Stress

Problem-Solving and Decision-Making
 

• Tools and Techniques
• The Traditional Approach to Problem-Solving
• The Helicopter View
• The Ishikawa Fishbone Technique
• The How-How Technique
• The Do’s and Don’ts of Brainstorming Techniques

The Team Leadership Challenge
 

• Growing Popularity of Teams in Organizations
• 21st Century Team Definition
• Skills of Effective Team Leaders
• Characteristics of Effective Team Leaders
• Developing Leadership Skills
• Leadership Styles: Self-Analysis
• Techniques for Increasing Team Effectiveness

Leading without a “Rope”: Coaching, Counseling, and Mentoring
 

• Definitions and Applications
• Difference between Coaching, Counseling, and Mentoring
• Coaching Core Competencies
• The Competency Iceberg
• Critical Factors in Coaching
• The “TGROW” Model of a Super Coach
• Benefits of Coaching

Mentoring
 

• Birth, Growth, Maturity, Conclusion
• Contexts in which Mentoring Is Used
• Characteristics of Mentors and Mentees
• The Benefits of Mentoring
• Difference between Mentoring and Coaching
• Traits Shared by Successful Leaders
• How do these Traits Relate to those of a Coach?