course | Process Troubleshooting and Problem Solving

Understanding the Operational Landscape
 

Session 1: Introduction to Post-Commissioning Operations
 

• Overview of asset classes and their significance in operations.
• Transitioning from reactive to proactive problem-solving methods.

Session 2: Process Modelling for Simplification
 

• Techniques for modeling operational processes.
• Key performance variables: Speed, Quality, and Cost.

Session 3: Performance Measurement and Complexity
 

• Measuring complexity and performance in operational systems.
• Introduction to the Pyramid of Excellence in operational processes.

Session 4: Configuration and Optimization
 

• Understanding the interplay between configuration, operation, and optimization.
• Developing a maturity index for effective planning and control.

Session 5: Case Study Discussion
 

• Analyzing a world-class operations case study to identify best practices.

Practical Tools and Techniques for Problem Solving
 

Session 1: Analyzing Dynamic Relationships
 

• Engaging in interactive analysis of variable relationships in operations.

Session 2: Introduction to Problem-Solving Techniques
 

• Overview of various tools and techniques for effective troubleshooting.
• Selecting appropriate tools for specific problems.
   

Session 3: Practical Application of Tools
 

• Hands-on exercises in problem analysis using selected tools.
• Case studies for practical application of learned techniques.
   

Session 4: Advanced Problem Analysis
 

• Techniques for in-depth problem analysis and resolution.
• Group activities to reinforce learning through collaboration.

People, Change Management, and Continuous Improvement
 

Session 1: Understanding People Dynamics
 

• The role of team dynamics in effective troubleshooting and problem-solving.
• Identifying individual motivators and their impact on team performance.

Session 2: Developing Skills and Managing Change
 

• Strategies for fostering troubleshooting and problem-solving skills.
• Implementing change management principles through a transition matrix.
   

Session 3: Leadership and Teamwork
 

• Exploring essential leadership attributes for effective management.
• Cross-functional teamwork and collaboration in problem-solving.
   

Session 4: Application of Theory to Practice
 

• Introduction to the Theory of Inventive Problem Solving (TRIZ).
• Strategies for auditing processes against dynamic standards.
   

Session 5: Open Forum for Discussion
 

• Discussing maintenance tactics and outsourcing operational functions.
• Revisiting key concepts and techniques learned during the course.
• Developing personalized action plans for participants to implement in their organizations.