course | Assertiveness at Work
Assertiveness at Work course designed for professionals in UAE. Learn, apply, and get certified in assertiveness work.
PERDEV-1384 | Assertiveness at Work
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 05/10/2026 | 07/10/2026 | Dubai | $3,250 | Book now |
| 3 Days | 29/11/2026 | 01/12/2026 | Riyadh | $3,250 | Book now |
| 3 Days | 11/01/2027 | 13/01/2027 | Dubai | $3,250 | Book now |
| 3 Days | 10/05/2027 | 12/05/2027 | Abu Dhabi | $3,250 | Book now |
Course Introduction
Assertiveness is the capacity to communicate one's sentiments and declare one's privileges while regarding the emotions and privileges of others. It encourages us to turn out to be progressively more certain and better ready to deal with various, and now and then troublesome, circumstances.
It is a communication skill that empowers employees to be increasingly confident and build up the suitable relational abilities for taking care of individuals. We should know how to state the best thing at the opportune time - particularly when managing forceful or troublesome individuals. Confidence expands the opportunity of achievement in any human exchange.
Course objective
- Gain a comprehensive understanding of what assertiveness is and how it can benefit a professional.
- Recognize and determine the differences of the four types of behaviour in relation to assertiveness and their components.
- Apply assertiveness strategies and techniques.
- Develop increased self-esteem and confidence when dealing with difficult situations
- Enhance communication and interpersonal skills
- Practice assertiveness skills at the workplace to improve team communication.
- Contribute a positive impact on the overall performance of the team and the organization
Course audience
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline | 01 Day One
What Assertiveness Is and Its Benefits
- Assertiveness definition
- Myths about assertiveness
- Your rights and responsibilities
- Situations in which to use assertiveness communication skills
- Assertiveness benefits
- Barriers to assertiveness
Behaviours and Communication Styles
- Self-assessment questionnaire
- Analysis and comparison of four types of behaviour: aggressive, passive-aggressive, passive and assertive
- The assertiveness continuum
Understanding assertive behaviour
- Defining assertiveness in the workplace
- Identify the link between assertiveness and work/life balance
- Identifying behaviours linked with assertiveness
- Introduction to assertiveness techniques to say no and make requests
- Activity - What is the Assertiveness Questionnaire
Course Outline | 02 Day Two
Recognise the Link Between Assertiveness, Confidence and Self-esteem
- Distinguishing between assertive, aggressive and passive behaviour
- Self-assessment of your style – the associated strengths and weaknesses
- Activity - Self Assessment of your assertiveness
- Recognising your own style and behaviours
- Techniques to build self-esteem and confidence
Assertiveness Strategies and Techniques
- Changing your thoughts and beliefs
- The 3 Cs of assertive communication
- Assertive communication steps
- Types of verbal assertions
- Non-verbal communication
- Words to avoid
- Making requests
- Handling criticism
- Saying ‘no’
- Giving feedback (including constructive feedback and compliments)
- Disagreeing with someone
Course Outline | 03 Day Three
Handle Challenging Situations and People Confidently and Assertively
- Tackling barriers to assertiveness
- Confronting individual challenges that occur in the workplace
- Working proactively to prevent future challenges in the workplace
- Activity - Review of own work situations & plan to tackle them differently
- Giving and receiving constructive feedback
Assertiveness and body language
- Taking control through positive body language
- Responding appropriately to the body language of others in the workplace
- Using assertive and positive language – making your message clear
- Building rapport to maintain relationships
Planning Your Personal Strategy for Dealing with Assertive Behaviour
- Activity - Develop a personal application plan to increase your assertiveness, self-esteem, and self- confidence.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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