course | The Art of Dealing with Difficult People
Join our The Art of Dealing with Difficult People course in Abu Dhabi. Gain practical art dealing difficult people skills with expert guidance, real cases, and
PERDEV-169 | The Art of Dealing with Difficult People
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 23/11/2026 | 25/11/2026 | Dubai | $3,250 | Book now |
| 3 Days | 15/03/2027 | 17/03/2027 | Abu Dhabi | $3,250 | Book now |
| 3 Days | 25/04/2027 | 27/04/2027 | Jeddah | $3,250 | Book now |
| 3 Days | 06/09/2027 | 08/09/2027 | Milan | $3,950 | Book now |
Course Introduction
Handling difficult personalities is something many people face as part of their everyday lives. The stress of handling difficult people and tough situations can create a lack of productivity, a poor attitude, and disengagement in the workplace.
Throughout this workshop will provide the participants with practical tools, skills, and strategies to be able to address difficult behavior and people in the workplace, while also learning how to understand and influence them so that a successful resolution can be achieved without creating negative feelings.
Course objective
- Illustrate how to achieve communication success
- Define what EQ is and its Importance
- Learn how to remove emotional blind spots
- Recognize Conflict and Difficult Situations
- Considered the causes of challenging behaviour
- Identify the Benefits and Drawbacks of Conflict in the Workplace
- Recognized different behaviour types and how to deal with them
- Assess your own personality type
- Define the impact of the different styles of personalities on each other
- Recognize the 6 types of difficult people
- Learnt techniques to deal with difficult or angry people
- Identify how to use assertive communication
Course audience
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
- Staffing Coordinator
- HR Assistant
- HR Generalist
- Personnel Manager
- HR Director
- Regional managers
- Career counsellor
- Entrepreneurs
Course Outline | 01 Day One
Achieving communication success
- Communication levels and definitions
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Listening etiquette
- Building Rapport and the Circle of Trust Technique
- Emotional Excellence
- What is Emotional Intelligence?
- Benefits of EI
- Understand the difference between Trait EI and Ability EI
- 5 Dimensions of Daniel Goleman's EI Model
- How to accurately perceive emotions
- How to remove emotional blind spots
Course Outline | 02 Day Two
Understanding Conflict and Difficult Situations
- Defining the Nature, Types, and Causes of Conflict
- Conflict vs. Competition: When one overtakes the other
- Benefits and Drawbacks of Conflict in the Workplace
- Why do people behave in challenging ways
- Factors affecting our behavior and how attitudes are formed
- Different personality types make different
- Assess your own personality type
- Different personality types in the workplace
- Understand the impact of the different styles on each other
- The 6 types of difficult people
- How does each person’s style impact their communication style?
Course Outline | 03 Day Three
Different Personalities types make different
- Key steps for Handling different behavior and personalities styles
- How to resolve conflicts in a constructive way
- How to bring out the best in even the most difficult people
- Communication is the Key
- Using assertive communication
- Distinguishing between aggressiveness and assertiveness
- Identifying the three components to achieve assertive communication
- How to provide actionable feedback for others?
- Using power and authority in a positive way
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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