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course | Essential Skills to Manage Conflict and Negotiate

B2B corporate training on conflict management and negotiation. Boost leadership, team collaboration, and organisational performance effectively.

PERDEV-174 | Essential Skills to Manage Conflict and Negotiate

Course Sector : Interpersonal Skills and Self Development

Course dates

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Duration	Date from	Date to	Course Venue	Course fees	Book a course
3 Days	12/10/2026	14/10/2026	Paris	$3,950	Book now
3 Days	15/03/2027	17/03/2027	Dubai	$3,250	Book now
3 Days	24/05/2027	26/05/2027	Abu Dhabi	$3,250	Book now
3 Days	22/08/2027	24/08/2027	Dammam	$3,250	Book now

Course Introduction

In today’s complex business environment, effective conflict management and negotiation skills are critical for organisational success. The B2B corporate training program, “The 6 Essential Skills to Manage Conflict and Negotiate – IMD,” is designed for corporate leaders, managers, and executive teams who want to enhance team collaboration, decision-making, and business outcomes.

This intensive program equips participants with six core competencies to resolve conflicts, negotiate effectively, and build stronger professional relationships across the organisation. Through practical exercises, case studies, and proven frameworks, participants learn how to manage difficult conversations, influence stakeholders, handle workplace disputes, and align teams towards shared goals.

Designed for B2B companies, this course emphasizes strategic negotiation, conflict resolution, leadership development, and organisational culture improvement, ensuring that managers and leaders can foster a productive and harmonious work environment. By mastering these skills, organisations can enhance employee engagement, streamline decision-making, and achieve sustainable growth

Course objective

Understand the core principles of negotiation and conflict resolution.
Identify and analyse different types of conflicts and how to approach them.
Apply effective negotiation strategies and techniques to achieve mutually beneficial outcomes.
Use communication skills to prevent and resolve conflicts in the workplace.
Develop emotional intelligence for successful negotiation and conflict management.
Build an action plan to continue improving negotiation and conflict resolution skills.

Course audience

Managers and team leaders who deal with high-pressure negotiations and conflicts regularly.
HR professionals are responsible for resolving disputes and facilitating discussions.
Sales, procurement, and customer service professionals are involved in negotiating deals.
Individuals in leadership roles aim to improve their negotiation and conflict resolution skills.
Anyone seeking to enhance their communication and interpersonal effectiveness in difficult situations.

Course Outline | 01 Day One

Foundations of Negotiation and Conflict Management

Introduction to Negotiation

Understanding negotiation as a skill: principles, tactics, and tools.
The negotiation process: stages and strategies for successful outcomes.
Identifying the key objectives of a negotiation.

The Role of Conflict in Negotiation

How conflicts emerge in negotiations and their impact on decision-making.
Recognizing common sources of conflict.
The psychology behind negotiation and conflict situations.

Fundamentals of Conflict Management

The dynamics of conflict: types, stages, and resolutions.
Approaches to managing conflict: confrontation, accommodation, collaboration, and compromise.

Course Outline | 02 Day Two

Advanced Negotiation Techniques and Conflict Resolution Skills

Advanced Negotiation Strategies

Persuasion techniques: influencing others while maintaining integrity.
Identifying underlying interests vs. positions in negotiation.
BATNA (Best Alternative to a Negotiated Agreement): preparing for the best outcome.

Resolving Conflicts Constructively

The five conflict-handling styles: understanding the pros and cons of each.
Techniques to de-escalate tense situations.
Conflict resolution models and their application in business.
Emotional intelligence: how to recognize and manage emotions in conflict situations.

Practical Tools for Conflict Resolution

Communication techniques to resolve misunderstandings and promote cooperation.
Active listening and assertiveness: enhancing dialogue in conflict resolution.

Course Outline | 03 Day Three

Applying Negotiation and Conflict Management Skills in Real-World Scenarios

Negotiation Simulations and Role-Playing

Real-life case studies and negotiation simulations to test and refine strategies.
Role-playing negotiation scenarios: handling difficult negotiations and reaching agreements.

Conflict Resolution in Action

Guided exercises to resolve workplace conflicts and interpersonal disagreements.
Analyzing past conflict situations and learning from experiences.

Personal Action Plan for Ongoing Improvement

Building an actionable plan for improving negotiation and conflict management skills in the workplace.
Identifying areas for personal development and continuous growth in these areas.

Course Certificates

BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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Conflict management and negotiation skills are the abilities to handle disagreements, resolve disputes, and reach mutually beneficial agreements in the workplace. They are critical for team collaboration, leadership effectiveness, and organisational performance

The five essential negotiation skills include: active listening, emotional intelligence, effective communication, problem-solving, and persuasion. These skills help corporate leaders influence outcomes, manage stakeholder expectations, and close deals successfully

The five steps are: (1) Identify the issue, (2) Understand interests, (3) Explore options, (4) Negotiate solutions, (5) Implement and follow up. Following this structured approach ensures effective conflict resolution and sustainable agreements

The four common types of conflict are: task conflict, relationship conflict, process conflict, and status conflict. Recognising these helps corporate leaders address issues proactively and maintain team cohesion

The 4 C’s of conflict are: Clarity, Communication, Collaboration, and Compromise. They provide a framework for resolving disputes constructively and fostering a productive corporate culture

The seven basics include: preparation, clear objectives, active listening, communication, emotional control, problem-solving, and closing agreements. Mastering these ensures successful negotiation outcomes and stronger professional relationships

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Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.

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