course | Best Practices in Conflict Resolution and Adaptability
Boost your profile through Best Practices in Conflict Resolution and Adaptability. Expert trainers, practical exercises, and recognized certification in GCC.
PERDEV-194 | Best Practices in Conflict Resolution and Adaptability
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 07/09/2026 | 09/09/2026 | Vienna | $3,950 | Book now |
| 3 Days | 23/11/2026 | 25/11/2026 | Dubai | $3,250 | Book now |
| 3 Days | 15/03/2027 | 17/03/2027 | Dubai | $3,250 | Book now |
| 3 Days | 25/04/2027 | 27/04/2027 | Al Khobar | $3,250 | Book now |
| 5 Days | 05/09/2027 | 09/09/2027 | Riyadh | $4,250 | Book now |
Course Introduction
Conflict is an inevitable part of business. In situations where people have different goals and needs, conflicts arise, clashes take place, and often, as a result, intense personal animosity will result. However, conflict is not necessarily bad. If resolved effectively, a conflict can eliminate many otherwise hidden problems.
This training course is designed to provide participants with the ways of using assertiveness and adaptability skills to manage and resolve conflicts in general and at the workplace. This course will help participants improve their teams’ performance and develop a work environment conducive to goal attainment.
Training Course Methodology
This training course is delivered through a highly dynamic and interactive style using contemporary approaches to learning, including experiential group activities, individual exercises, group discussions, and case studies. In addition, there would be the use of instructional modalities to accommodate a variety of executive learning styles and to improve learning and retention for application to real corporate situations.
Course objective
- Gain a comprehensive understanding of the ways of adapting and resolving conflicts.
- Identify causes and effects of conflicts
- Provide various conflict-resolution strategies for various types of conflicts
- Outline and manage a conflict resolution model
- Design an action plan to resolve conflicts
- Analyse and explain the impact of the right attitude on adaptability and conflict resolution
Course audience
The target audience for "Best Practices in Conflict Resolution and Adaptability" includes managers, HR professionals, executives, and employees who want to enhance their conflict resolution and adaptability skills. It's ideal for those looking to improve collaboration, manage conflicts effectively, and adapt to changing business environments.
Course Outline | 01 Day One
Workplace conflict
- Definitions and types
- Scope of conflict
General conflict
- Workplace conflict
Why does conflict occur?
- Dynamics of conflict
Effects of workplace conflict
- Positive outcomes
- Negative results
Life cycle of a conflict
- Conflict and collaborative work connection
Types of workplace conflicts
- Interdependence/task-based conflicts
- Leadership conflicts
- Cultural-based conflicts
- Work styles conflicts
- Personality conflicts
- Reasons for conflict
Course Outline | 02 Day Two
Manager’s role in resolving conflicts
- Recognizing conflict
- The manager as a facilitator
- Conflict management skills
- Recognizing the correct timing for resolution
- Complaints by your staff
- An angry customer is causing a conflict
- Conflict with the boss
- Conflict in groups
- Ethical leadership in conflict
Action plan for resolving conflicts
- Constructive versus destructive
- Constructive conflict management
- Agreement frame
- Conflict handling behavior
- Perception and observation
- Psychology of conflict resolution
- Overview of anger management
- Mediation and arbitration
- Emotional intelligence and conflict management
Course Outline | 03 Day Three
Manager’s role in resolving conflicts
- Recognizing conflict
- The manager as a facilitator
- Conflict management skills
- Recognizing the correct timing for resolution
- Complaints by your staff
- An angry customer is causing a conflict
- Conflict with the boss
- Conflict in groups
- Ethical leadership in conflict
Action plan for resolving conflicts
- Constructive versus destructive
- Constructive conflict management
- Agreement frame
- Conflict handling behavior
- Perception and observation
- Psychology of conflict resolution
- Overview of anger management
- Mediation and arbitration
- Emotional intelligence and conflict management
Adaptability and conflict resolution in a changing environment
- Definition of adaptability
- Why do we resist change?
- Controllable and uncontrollable influences
- Adaptive mindset
- Identify styles of adaptability
- Theories of adaptation and conflict management
- Guidance for managers
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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