course | Effective Communication at Work: Mastering Verbal & Written Skills
Advance your career with Effective Communication at Work: Mastering Verbal & Written Skills. Hands‑on learning in Abu Dhabi covering effective communication
PERDEV-2594 | Effective Communication at Work: Mastering Verbal & Written Skills
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 07/09/2026 | 11/09/2026 | Abu Dhabi | $4,250 | Book now |
| 5 Days | 14/12/2026 | 18/12/2026 | Texas | $5,950 | Book now |
| 5 Days | 31/01/2027 | 04/02/2027 | Manama | $4,250 | Book now |
| 5 Days | 07/06/2027 | 11/06/2027 | Dubai | $4,250 | Book now |
Course Introduction
Clear and effective communication is more than just exchanging information—it's a critical skill that drives collaboration, leadership, productivity, and trust within any organization. Whether you're writing a report, leading a meeting, responding to feedback, or collaborating with colleagues across cultures, your communication style directly influences professional outcomes.
This comprehensive five-day course by BOOST Consulting and Training is designed to equip professionals with the essential tools, techniques, and strategies to communicate with clarity, confidence, and impact—both verbally and in writing. Through engaging workshops, practical exercises, real-time feedback, and tailored case studies, participants will explore the core principles of effective workplace communication.
The course covers everything from communication styles and business writing standards to active listening, emotional intelligence, managing difficult conversations, and communicating across cultural and virtual environments. Emphasis is placed on real-world applications to ensure immediate relevance and value in participants’ day-to-day work.
By the end of this course, participants will emerge as stronger, more persuasive communicators who can build meaningful relationships, resolve conflicts diplomatically, and represent their teams or departments with professionalism and poise.
Course objective
- Identify various communication styles and adapt their approach to suit different audiences and contexts.
- Deliver verbal messages with clarity, structure, and confidence in meetings and conversations.
- Apply best practices in writing professional business emails, memos, and internal documentation.
- Strengthen interpersonal relationships through active listening and emotional intelligence techniques.
- Navigate and resolve conflicts and challenging conversations effectively and tactfully.
- Communicate effectively in remote and multicultural work environments.
- Build greater self-awareness and develop a personal communication improvement plan.
Course audience
- Team leaders, supervisors, and mid-level managers
- HR, administrative, and coordination staff
- Project managers and cross-functional team members
- Customer service professionals and internal communicators
- Anyone involved in writing internal reports, memos, or correspondence
Course Outline | DAY 01
Foundations of Communication in the Workplace
- The role of communication in leadership, collaboration, and culture
- Communication models and breakdowns: sender, receiver, noise, and feedback
- Self-assessment: uncovering your personal communication style
- The impact of non-verbal communication: tone, posture, and facial cues
- Principles of active listening and building genuine understanding
Course Outline | Day 02
Mastering Verbal Communication
- Elements of confident speech: clarity, articulation, and presence
- Structuring your spoken message for clarity and influence
- Managing emotions and building empathy in conversations
- Leading effective meetings and team discussions
- Interactive exercises: role plays and video-recorded feedback
Course Outline | Day 03
Business Writing Essentials
- Understanding your audience and writing with purpose
- Professional tone, structure, and formatting techniques
- Writing impactful emails, reports, summaries, and announcements
- Common pitfalls in workplace writing and how to avoid them
- Hands-on writing lab: editing real-world documents and templates
Course Outline | Day 04
Communication in Challenging Situations
- Conflict styles and communication strategies to de-escalate tension
- Giving constructive feedback and receiving criticism with grace
- Navigating emotionally charged conversations with professionalism
- Responding to misunderstandings and miscommunications
- Case simulations: handling challenging workplace dialogues
Course Outline | Day 05
Cross-Cultural & Remote Communication
- Communicating effectively in remote, hybrid, and virtual environments
- Cultural intelligence: overcoming bias and respecting communication norms
- Strategies for inclusive and clear global communication
- Final presentations and group feedback session
- Reflection, personal action plan, and commitment to continuous development
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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