course | The Glow of Magic: Mastering Emotional Intelligence Techniques

Self-Awareness and Emotional Self-Management
Understanding Emotional Intelligence

•    Emotional intelligence and its importance in the modern workplace 
•    The relationship between emotions, thoughts, behaviour, and performance 
•    Emotional intelligence versus cognitive intelligence 
•    The core emotional intelligence competencies 
•    How emotional intelligence influences leadership, teamwork, and decisions 
•    Characteristics of emotionally intelligent professionals 
•    Assessing personal emotional intelligence strengths and gaps 

Developing Emotional Self-Awareness

•    Recognizing emotions accurately as they occur 
•    Expanding emotional vocabulary 
•    Understanding personal values, needs, and behavioural patterns 
•    Identifying emotional triggers in the workplace 
•    Recognizing the effect of mood on communication and judgment 
•    Understanding how others may perceive our behaviour 
•    Identifying strengths, blind spots, and areas for development 
•    Applying the Johari Window to increase self-awareness 

Managing Emotions and Reactions

•    Understanding the brain’s response to pressure and perceived threats 
•    Recognizing the difference between reacting and responding 
•    Managing frustration, anxiety, anger, and disappointment 
•    Interrupting automatic and unproductive reactions 
•    Applying emotional pause and response techniques 
•    Reframing challenging situations constructively 
•    Maintaining composure during uncertainty and change 
•    Developing emotional resilience and adaptability 

Strengthening Motivation and Personal Effectiveness

•    Understanding intrinsic and extrinsic motivation 
•    Connecting emotions with goals and performance 
•    Maintaining motivation during setbacks 
•    Balancing optimism with realistic thinking 
•    Managing negative self-talk 
•    Developing a growth-oriented mindset 
•    Strengthening personal accountability and confidence 
 

Empathy, Communication and Workplace Relationships

Developing Empathy and Social Awareness

• Understanding cognitive, emotional, and compassionate empathy 
• Recognizing other people’s emotions and perspectives 
• Reading verbal, vocal, and non-verbal emotional signals 
• Understanding individual and cultural differences 
• Identifying barriers to empathy 
• Avoiding assumptions and premature judgment 
• Demonstrating empathy without lowering performance standards 
• Maintaining appropriate professional boundaries 

Emotionally Intelligent Communication

• Understanding the emotional impact of communication 
• Practising active and focused listening 
• Listening to understand rather than to respond 
• Asking purposeful and emotionally aware questions 
• Communicating with clarity, respect, and authenticity 
• Matching tone, language, and approach to the situation 
• Expressing feelings and concerns professionally 
• Using assertive rather than passive or aggressive communication  
• Recognizing how body language affects trust and credibility 

Building Trust and Productive Relationships

• Understanding how trust is created, maintained, and damaged 
• Demonstrating reliability, openness, and consistency 
• Building rapport across different personalities 
• Managing workplace relationships with emotional maturity 
• Developing psychological safety within teams 
• Recognizing emotional dynamics within groups 
• Strengthening collaboration in diverse and multicultural workplaces 
• Repairing relationships following misunderstanding or tension 

Giving and Receiving Feedback

• Understanding the emotional dimension of feedback 
• Creating the right conditions for constructive feedback 
• Separating behaviour from personality 
• Delivering clear, respectful, and actionable feedback 
• Receiving feedback without becoming defensive 
• Managing emotional reactions during feedback conversations 
• Using feedback to recognize, motivate, and develop others 

Conflict Management, Influence and Leadership Impact

Managing Difficult Conversations and Conflict

• Understanding the emotional causes of workplace conflict 
• Recognizing personal conflict-management tendencies 
• Identifying early signs of tension and disagreement 
• Preparing for emotionally challenging conversations 
• Separating facts, assumptions, feelings, and interpretations 
• Expressing disagreement constructively 
• De-escalating emotionally charged situations 
• Responding to defensiveness, resistance, and difficult behaviour 
• Moving conversations from positions toward shared interests 
• Rebuilding trust after conflict 

Emotional Intelligence for Leadership and Influence

• Leading with emotional awareness and credibility 
• Understanding the emotional climate of a team 
• Adapting leadership style to people and circumstances 
• Motivating employees through recognition and meaningful communication 
• Demonstrating empathy while maintaining accountability 
• Influencing without relying solely on authority 
• Managing stakeholder expectations and competing priorities 
• Supporting employees through change and uncertainty 
• Encouraging engagement, ownership, and collaboration 

Applying Social Intelligence at Work

• Understanding social intelligence and organizational awareness 
• Reading workplace dynamics and social cues 
• Recognizing informal influence and relationship networks 
• Adapting behaviour without losing authenticity 
• Building productive relationships across departments 
• Managing communication with senior leaders and stakeholders 
• Demonstrating tact, diplomacy, and professional judgment 
• Protecting relationships while addressing performance issues 

Personal Emotional Intelligence Development Plan

• Reviewing individual strengths and development priorities 
• Identifying recurring triggers and behavioural patterns 
• Selecting practical emotional intelligence habits 
• Creating a personal stop–start–continue plan 
• Establishing measurable behavioural commitments 
• Identifying support and accountability mechanisms 
• Preparing a 30-day workplace application plan