course | Sharpen Your Communication Skills

Navigating Relationships and Enhancing Communication
 

• Identifying the essential components of communication.
• Exploring the significance of relationships and trust.
• Expanding perspectives beyond individual interests.
• Contrasting positive relationships with coerced connections.
• The Johari Window: A tool for understanding relationships.
• The Botari Box: An approach to effective communication.
• Case studies.

Advanced Communication Techniques:
 

• Relationship building and the impact of the environment on behaviours.
• Communicating with different personalities.
• The power of questions and how to structure these for impact.
• Advanced Active Listening techniques.
• Reading Non-verbal communication/body language.
• Overcoming objections and negative phrases.
• Embracing feedback and diverse perspectives
• Cultivating relationships as an investment
• Transitioning from transactional to transformational connections
• How to nurture positive relationships?
• Cultivating workplace rapport.
• How to communicate through behavior?
• How to cooperate effectively with others?
• Importance of sharing and relaying knowledge.
• Practical Application.
   

Mastering Business Writing Techniques:
 

• Introduction: Why does everyone need to boost their business writing skills?
• The Art of Punctuation - the traffic signals of language: tells us to slow down, notice this, take a detour, or stop.
• A top-down approach to improving text – edit like a reader.
• Effective transitions – holding the flow of thought.
• Tips to maximize impact.
• Polishing the words – poppycock and commonly-confused words.
• Polishing your grammar and punctuation – common mistakes and things that make some people go mad.
• Spelling – using the tools.
• Infinitives.
• Proofing your work – tricks to help you see what’s really there.
• Practical tips to avoid overused business words, replacing them with language that creates rich variety for our audiences. 

•  12 golden rules for successful writing that ensure people read what we write.
•  How to analyse complex topics?
• The art of summarizing and explaining complex topics. 
• Inspiring, Influencing & Persuading through Storytelling: how to narrate experiences with enough detail and feeling so our audiences are engaged.
• Newsworthy writing for external audiences that will grab interest and keep people reading to the end.
• Accurate proofreading that picks up errors, confusion, and potentially embarrassing mistakes. 

• Email Etiquette: tips and tricks. 
• How to master writing for an online audience?
• Impactful Presentations: presenting messages clearly so audiences participate positively and remember our key points.
• Writing speeches that grab attention: motivating and persuading audiences when developing and delivering both informal talks and more formal speeches.
• Gold standard letter writing for business: how to structure letters so our recipients read, understand, and act on what they read.
• Powerful Reports and Briefing papers. 

Writing Powerfully and Persuasively for Any Situation
 

• Put yourself in your audience’s shoes.
• Use a critical eye to make sure you’re presenting your ideas logically.
• High-impact wording.
• Document presentation & flow.
• Building rapport with your audience.
• Managing expectations: responding to bad news.
• Effectively handling difficult individuals.
• How to ensure uptake?
   

• What is influence and persuasion?
• When do we influence?
• How does your behaviour impacts on your chances of success when trying to influence others?
• Understand the power of creating a strong personal effect to confidently influence people. 

• How the mind works: Psychological influence.
• The motivation factors of influence.
• Nudge theory: is this the answer?
• Cialdini’s Model is used to influence universally. 

Understanding Influencing Styles.
 

• Four common influencing mistakes.
• Reading body language to assess the other party’s reactions.
• Hierarchy of ideas to generate understanding and co-operation.
• Conditional Language.

The Three-Step Assertive Technique.