course | Communication and Emotional Agility

Introduction to Communication Skills:
 

• Definition of effective communication.
• Importance of communication skills in personal and professional settings.
• Essential communication skills:
• Differences between Verbal and non-verbal communication.
• Active listening techniques.
• Clarity and conciseness in messaging.
• Practical application: Role-playing activity: Effective vs. ineffective communication.

Understanding Emotional Agility:
 

• Definition of emotional agility.
• Importance of emotional intelligence in communication.
• The impact of emotions on communication and decision-making
• What are the components of emotional agility?
• Case Studies.

Emotional Regulation in Communication:
 

• The definition of Emotional Regulation.
• Identifying emotional triggers.
• Identifying emotional responses.
• The impact of emotional regulation on communication.
• How to integrate emotional regulation into your communication process?
• Case Studies.

Advanced Communication Techniques:
 

• The power of questions and how to structure these for impact.
• Cultivating relationships as an investment
• Transitioning from transactional to transformational connections
• How to nurture positive relationships?
• Cultivating workplace rapport.
• How to cooperate effectively with others?
• Importance of sharing and relaying knowledge.
• Communicating with different personalities.
• Overcoming objections and negative phrases.
• Feedback-Oriented Communication.
• Assertive Communication.  
• Practical Application.
   

Navigating Difficult Conversations
 

• Strategies for initiating difficult conversations.
• Managing emotions during challenging discussions.
• Techniques for maintaining composure and empathy.
• Practical application: Role-playing activity: Conducting a difficult conversation.
   

Negotiation Skills for Success:
 

• Principles of successful negotiation.
• Understanding interests vs. positions.
• Techniques for win-win negotiation outcomes.
• Practical application: role-playing activity.

Understanding and practicing Decision Making:
 

• Definition and importance of decision-making
• Types of decisions and their implications
• Common biases in decision-making
• Decision-Making Models and Frameworks:
• Rational decision-making model
• Behavioral economics in decision making
• Multi-criteria decision analysis
• Emotional intelligence in decision-making
   

Tools and Techniques for Decision Making:
 

• SWOT analysis.
• Decision trees and probability analysis.
• Cost-Benefit analysis.
• Group decision-making techniques.
• Practical application: Role-playing exercises for decision making.

Understanding Problem Solving:
 

• Definition and importance of problem-solving
• What is the nature of the problems that organizations might face in the decision-making process?
• What are the evolutionary stages of problems?
• How to identify problems?
• How to gather facts and data for complex problem solving?
• Identify the undesired Phenomena (UDP).
• Steps in the problem-solving process.
• Problem-Solving Strategies and Techniques.
• Creative vs. analytical problem solving.
• The Six Sigma problem-solving methodology.
• Applying Problem-Solving Skills: Best Practices.
• How to integrate decision-making and problem-solving?
• Practical application.
   

Master influencing others:
 

• When do we influence?
• The motivation factors of influence.
• Nudge theory: is this the answer?
• Cialdini’s Model is used to influence universally.
• Understanding Influencing Styles.
• Reading body language to assess the other party’s reactions.
• Hierarchy of ideas to generate understanding and co-operation.
• Conditional Language.
• Negative Consequences.
• Credentialing.
• Trust Builder Technique.
• Discrepancy Assertion.
• Legitimising.
• Four common influencing mistakes.
• Managing expectations.
• Effectively handling difficult individuals.
• Practical application.