course | Communication and Relationship Management Skills
Communication and Relationship Management Skills course designed for professionals in Dubai. Learn, apply, and get certified in communication relationship
PERDEV-290 | Communication and Relationship Management Skills
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 12/10/2026 | 14/10/2026 | Dubai | $3,250 | Book now |
| 3 Days | 05/04/2027 | 07/04/2027 | Texas | $4,950 | Book now |
| 3 Days | 27/06/2027 | 29/06/2027 | Manama | $3,250 | Book now |
| 3 Days | 16/08/2027 | 18/08/2027 | Dubai | $3,250 | Book now |
Course Introduction
Effective communication skills and adept relationship management play essential roles in the success of any company or institution, as these fundamental competencies are crucial for the well-being and prosperity of organizations.
In this training program, we adopt a practical approach to examining both components, emphasizing the development of enduring and impactful networks. From structuring, evaluating, and articulating one's ideas to cultivating successful and purposeful connections, this training program establishes a robust groundwork for interacting with others in a meaningful manner.
Participants will have the opportunity to explore various associated skills and hone them before returning to their workplace. Additionally, they will gain insights into how adept relationship builders facilitate the smooth flow of information within an organization, garner support from individuals, and achieve desired goals and outcomes.
Course objective
- Acknowledge the impact of context in communication and relationship building
- Grasp the significance of trust in establishing thriving relationships
- Discern, assess, and involve stakeholders using the power/interest matrix
- Identify and actively pursue relationship prospects that contribute value and yield results
- Cultivate, oversee, and foster relationships, transitioning from transactional to transformational
- Extend and diversify the network of influence and success
Course audience
Customer service managers, account managers, HR professionals, and anyone involved in managing internal or external relationships and seeking to improve their communication and relationship-building skills.
Course Outline | 01 Day One
Establishing Connections and the Importance of Trust
- Exploring the significance of relationships and trust
- Expanding perspectives beyond individual interests
- Addressing challenges posed by contemporary habits
- Unpacking the significance of trust
- Contrasting positive relationships with coerced connections
- The Johari Window: A tool for understanding relationships
Course Outline | 02 Day Two
Navigating Relationships and Enhancing Communication
- Identifying the three essential components of communication
- Evaluating the importance of assertiveness, considering its pros and cons
- The Botari Box: An approach to effective communication
- Cultivating workplace rapport
- Connecting on an Emotional Level
- Meeting stakeholders' expectations
- Crafting compelling messages that resonate emotionally
- Adapting messages to align with stakeholders' preferences and needs
Course Outline | 03 Day Three
Fostering and Influencing Relationships
- Examining power dynamics and the art of influence
- Drawing insights from Dale Carnegie and enhancing self-awareness
- Recognizing the contextual factors influencing relationship building
- Embracing feedback and diverse perspectives
- Cultivating relationships as an investment
- Transitioning from transactional to transformational connections
- How to nurture positive relationships?
- Practical Application.
- Mastering Successful Networking
- Recognizing the advantages of building a robust network
- Key considerations for effective networking
- Simple yet impactful tips for building and expanding your network
- Practical Application.
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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