course | Communication skills and Team Excellence for fresh graduates

Understanding Your Communication style and navigating others!
 

• What is communication?
• Back to basics: communication Roles sender vs. Receiver.
• Competencies of a good sender.
• Competencies of a good receiver. 
• Types of channels of communication in the workplace.
• Understanding Communication Barriers.
• What are the communication styles?
• What’s your communication style  (DISC self-assessment)?
• Strengths and weaknesses of each style. 
• Do's and don’ts while communicating with the different 4 styles.
   

Emotional Excellence:
 

• What is Emotional Intelligence?
• Benefits of EI.
• 5 Dimensions of Daniel Goleman's EI Model.
• Assess your EQ.
• Self-Awareness.
• Johari Window Model.

How to Establish a Connection?
 

• The 4 Cs of communication.
• What is active listening?
• Why is it important?
• Hearing vs. listening.
• Listening for verbal and nonverbal cues (holistic listening).
• Importance of asking questions for functional communication and to minimize assumptions.
• Types of questions.
• How to ASK professional and compelling questions.
• Group Activity (Communication Origami).

Adaptability to Different Contexts:
 

• Importance of adaptability in communication.
• Strategies for adapting communication style to different contexts, such as cultural differences or different communication channels.
• Techniques for building rapport and establishing trust in different contexts.
• Role plays to practice adapting to different communication contexts.

Teamwork: The Ultimate Power of Successful Organizations
 

• Team Building: Definition and Importance.
• Barriers to the introduction of the teamwork concept.
• Benefits of teamwork.
• Developing an understanding of how relationships affect teams.

What makes a team work? (Group Activity)
 

Building and Gaining Trust:
 

• Five elements of Trust from ATD.
• Steps to Boost trust among team members.
• Creating the Right Environment for Trust and Collaboration.
• Managing Conflict.

The Five Behaviours of a Cohesive Team
 

• The Five Dysfunctions of a Team.
• Behaviours that maintain the balance of the work team.
• Working towards the same goal.
• The Belbin Model.
• Understanding the Teams Objective.

Becoming a Team Player:
 

• Roles played by individuals within teams.
• The impact of self-state on the performance of team members.
• Be reliable.
• Open Communication.
• Knowing Your Strengths and Weaknesses.
   

Understanding Conflict and Difficult Situations:
 

• Defining the Nature, Types, and Causes of Conflict.
• Conflict vs Competition: When one overtakes the other.
• Benefits and Drawbacks of Conflict in the Workplace.
• The 6 types of difficult people.
• Key steps for dealing with different behavior and personality styles.
• How to resolve conflicts in a constructive way?
• How to overcome conflicts and difficult situations?