course | Managing Conflicts
Join the Managing Confli... course taught in English – Conflict is a natural part of the workplace, arising from differences in priorities, perspectives, responsibilities,…
PERDEV-2918 | Managing Conflicts
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 18/10/2026 | 22/10/2026 | Riyadh | $4,250 | Book now |
| 5 Days | 01/02/2027 | 05/02/2027 | Dubai | $4,250 | Book now |
| 5 Days | 19/04/2027 | 23/04/2027 | Online | $2,150 | Book now |
| 5 Days | 09/08/2027 | 13/08/2027 | Amsterdam | $4,950 | Book now |
Course Introduction
Conflict is a natural part of the workplace, arising from differences in priorities, perspectives, responsibilities, and pressures. When unmanaged, conflicts can disrupt collaboration, damage relationships, and reduce productivity. When handled effectively, however, conflicts can become opportunities for clarity, improvement, and stronger working relationships.
Developed by Boost, this course approaches conflict management as a professional workplace skill, not a personal or emotional issue. The program equips participants with structured methods to identify, understand, and manage conflicts constructively—without escalation, avoidance, or unnecessary tension.
Boost’s Managing Conflicts course enables professionals to handle disagreements with confidence, professionalism, and balance.
Course objective
- Understand nature and causes of workplace conflicts
- Recognize different types of conflicts and their impact
- Apply structured approaches to manage disagreements
- Communicate effectively during conflict situations
- Prevent conflicts from escalating
- Contribute to a healthy and respectful work environment
Course audience
- Team members and individual contributors
- Supervisors and coordinators
- Middle-level professionals
- Employees working in cross-functional teams
- Professionals seeking better conflict-handling skills
Course Outline | DAY 01
Understanding Workplace Conflict
Module 1: What Conflict Really Is
- Conflict vs. disagreement
- Why conflicts arise at work
- Myths about conflict in organizations
Module 2: Types and Sources of Conflict
- Task-related vs. relationship conflicts
- Role, process, and priority conflicts
- Organizational pressures and conflict triggers
Course Outline | Day 02
Conflict Dynamics and Impact
Module 3: How Conflicts Escalate
- Early warning signs
- Common escalation patterns
- The cost of unmanaged conflict
Module 4: Personal Conflict Styles
- Different ways people respond to conflict
- Strengths and risks of each style
- Choosing the right response
Course Outline | Day 03
Communication During Conflict
Module 5: Constructive Conflict Communication
- Listening during disagreement
- Expressing concerns professionally
- Separating issues from people
Module 6: Managing Difficult Conversations
- Staying calm under tension
- Dealing with defensive or emotional reactions
- Keeping discussions focused and productive
Course Outline | Day 04
Conflict Resolution Approaches
Module 7: Resolving Conflicts in the Workplace
- Practical resolution techniques
- Negotiation vs. compromise
- Finding workable outcomes
Module 8: Managing Ongoing or Repeated Conflicts
- Addressing recurring issues
- Setting boundaries and agreements
- Knowing when to escalate
Course Outline | Day 05
Preventing and Managing Conflict Long-Term
Module 9: Preventing Unnecessary Conflicts
- Clarifying roles and expectations
- Improving coordination and communication
- Reducing friction in daily work
Module 10: Building a Respectful Conflict Culture
- Encouraging constructive dialogue
- Supporting healthy disagreement
- Contributing to positive team dynamics
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.
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