course | Intercultural Communication: Diversity and Inclusion
Learn intercultural communication, diversity and inclusion strategies, cross-cultural collaboration, and workplace communication skills to build inclusive and diverse organizations.
PERDEV-750 | Intercultural Communication: Diversity and Inclusion
Course Sector : Interpersonal Skills and Self Development
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 3 Days | 26/10/2026 | 28/10/2026 | Dubai | $3,250 | Book now |
| 3 Days | 11/01/2027 | 13/01/2027 | Texas | $4,950 | Book now |
| 3 Days | 09/05/2027 | 11/05/2027 | Manama | $3,250 | Book now |
| 3 Days | 16/08/2027 | 18/08/2027 | Dubai | $3,250 | Book now |
Course Introduction
The Intercultural Communication: Diversity and Inclusion course provides essential knowledge and practical tools for communicating effectively across cultures in today’s global and diverse workplaces. As organizations become more internationally connected, professionals must understand how cultural differences influence communication styles, workplace behavior, and collaboration.
This course explores the fundamentals of cross-cultural communication, diversity awareness, cultural intelligence, and inclusive workplace practices. Participants will learn how to navigate cultural differences, avoid misunderstandings, and build respectful and productive relationships with colleagues, clients, and global teams.
Through practical frameworks and real-world examples, the course helps professionals strengthen their intercultural competence, communication skills, and inclusive leadership abilities. By understanding diversity and inclusion principles, participants can foster collaboration, improve team performance, and create work environments where people from different cultural backgrounds feel respected and valued
Course objective
- Gain a comprehensive understanding of the advantages of having a multicultural workforce.
- Learn models of feedback, communication, and listening.
- Identify the four foundational behavioral styles and the benefits and challenges of each.
- Understand the importance of body language in the listening process.
- Familiarize oneself with Geert Hofstede’s four cultural dimensions and their impact on communication.
- Recognize and apply techniques for better listening when communicating with others.
- Design an action plan to improve communication skills.
Course audience
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline | 01 Day One
Dollars And Sense: Profiting From Cultural Differences
- Cultural Self-Assessment: Cultural Perspective and Bias
- Advantages of having a Multicultural Organization
- Explore culture and working habits
Cross-cultural Foundations: Understanding Cultures
- National culture, Professional culture, and Organisational culture
- Four Elements that contribute to how people view culture
- Four foundational behavioral styles and the benefits and challenges of each.
- Competencies that allow for effective communication across cultural barriers
Listen Up: A Better Means Of Communication
- How culture influences communicative processes
- Geert Hofstede’s four cultural dimensions and their impact on communication.
- How people from different cultures use language differently
- Ensure that your message is clearly understood by all
- Strategies for improving listening skills
Course Outline | 02 Day Two
Reading Nonverbal Cues
- Importance of non-verbal communication signals
- Ways non-verbal communication cues affect the communication process
- How to listen effectively by recognizing non-verbal cues
- How cultural and gender differences influence the interpretation of body language
Putting It In Writing: Communicating Across Cultures
- Assessing written communication from different parts of the world
- Determining the differences in written communications
- Best practices for creating an accessible and culture-friendly document
- Tools for communicating better in writing
Course Outline | 03 Day Three
Agreeing To Disagree: Solving Cross-Cultural Conflicts
- Different points of view that lead to conflict
- Recognize and avoid intercultural pitfalls
- Techniques to communicate a point of view
- Working through process-driven and people-driven disagreements
Working Together, Sticking Together
- Personal and Business Value of a Multicultural Workplace
- Delivering feedback effectively across language and culture
- Holding effective meetings for multicultural teams
- Strategies for inclusion – making sure everyone’s voice is heard
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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