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course | Managing Conflict & Dealing with Others

Managing Conflict & Dealing with Others course designed for professionals in Abu Dhabi. Learn, apply, and get certified in managing conflict dealing others.

PERDEV-965 | Managing Conflict & Dealing with Others

Course Sector : Interpersonal Skills and Self Development

Course dates

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Duration	Date from	Date to	Course Venue	Course fees	Book a course
3 Days	12/10/2026	14/10/2026	Los Angeles	$4,950	Book now
3 Days	11/01/2027	13/01/2027	Dubai	$3,250	Book now
3 Days	24/05/2027	26/05/2027	Dubai	$3,250	Book now
3 Days	27/06/2027	29/06/2027	Jeddah	$3,250	Book now

Course Introduction

Conflict is the result of people having differing needs, opinions, expectations, and often completely different perspectives. The reality of conflict is that in any human relationship, it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.

By attending suchan interactive training program, participants will harness their conflict management skills, recalibrating their mindset to embrace conflict, and they will discover their emotional triggers, their preferred conflict management style, and enhance how to prevent conflicts within organizational processes & how to manage difficult encounters in their teams, with diplomacy, tact, and credibility.

Course objective

Recognize Conflict and Difficult Situations
Considered the causes of challenging behaviour
Identify the Benefits and Drawbacks of Conflict in the Workplace
Recognized different behaviour types and how to deal with them
Assess your own personality type
Define the impact of the different styles of personalities on each other. Define what conflict is.
Assess their own conflict management Style
Recognize tools to find the root causes of conflicts
Discuss how to approach conflicts
Explore emotion management tools
Identify the Supervisor’s role in handling conflicts
Illustrate how to deal & communicate professionally in conflict times
Discover tools and techniques to prevent conflicts

Course audience

Managers, team leaders, HR professionals, and employees who want to improve their conflict management skills and learn effective strategies to deal with challenging interpersonal situations in the workplace.

Course Outline | 01 Day One

Different Personality Types Make Different

Assess your own personality type
Different personality types in the workplace
Understand the impact of the different styles on each other
The 6 types of difficult people
How does each person’s style impact their communication style?
Key steps for dealing with different behaviour and personality styles
How to resolve conflicts in a constructive way
How to bring out the best in even the most difficult people

Understanding Conflict And Difficult Situations

Defining the Nature, Types, and Causes of Conflict
Conflict vs. Competition: When one overtakes the other
Benefits and Drawbacks of Conflict in the Workplace
Whydo people behave in challenging ways
Factors affecting our behaviour and how attitudes are formed

Course Outline | 02 Day Two

What Is Conflict?

How do conflicts evolve?
The consequences of conflicts
What is the life cycle of conflicts?
What is your conflict handling Style- Thomas Kilmann Model?

Identify The Real Issue

Examine the Root of the Problem
Design the Cause vs Effect Diagram
Forgiving is Essential
Discuss the Resolution Benefits

Handling Conflicts

How can you approach a conflict?
Advantages and disadvantages of approaching conflicts
Systematically analyze conflicts
How to decline a request while avoiding conflicts?

Course Outline | 03 Day Three

How To Manage Emotions?

How do emotions affect discussions?
Avoiding emotional decision-making
Anger management in resolving conflicts
Psychological tactics used in conflicts.

Prevent Conflicts

Third-party interventions in resolving conflicts
Systems to prevent destructive conflicts in your organization
Influence: The Art of Changing Hearts, Minds, and Actions
Influence and the psychology of persuasion
Action Plan

Course Certificates

BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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Use active listening, open communication, problem-solving, negotiation, mediation, and clear expectations. Address issues early and focus on behaviors and facts rather than personalities.

Stay calm, listen carefully, understand both perspectives, discuss the issue respectfully, focus on solutions, and agree on clear next steps.

The commonly used Thomas-Kilmann conflict styles are:Competing – Assert your position strongly.Collaborating – Work together to find a solution.Compromising – Each side gives something up.Avoiding – Temporarily step away from the conflict.Accommodating – Give priority to the other person's needs.

A practical process includes:Identify the conflictUnderstand the causes and perspectivesDiscuss the issueDevelop possible solutionsAgree on a solutionImplement the agreementFollow up and evaluate the outcom

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Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.

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