course | Advanced Communication Skills

Advancing Your Communication Skills 
 

• The four laws of communication 
• Mehrabian’s 55-38-7 rule
• Communication etiquette
• The communication process and the factors affecting it
• Internal vs. External Business Communication 
• Business Communication styles, models, channels and Tools 
• Identifying your own communication style and preference

Effective Listening
 

• Common listening issues 
• Guidelines for effective listening
• Effective listening and paraphrasing techniques
• Understanding different listening styles: active versus passive styles 
• Improving the information recall rate

Internal Listening Filters 
 

• Understanding the filter system
• Sensory input channels 
• Internal filter systems: the 6 layers
• The 6 listening meta programs
• Overcoming the 6 filters when communicating
• Avoiding the loss of information

Mastering Body Language 
 

• The art of body language 
• Components of non-verbal communication
• The power of appearance 
• Communicating through colors 
• Evaluating your body language skills 
• Eliciting thinking patterns through eye movement
• Building rapport using body language

Advanced Assertiveness Skills 
 

• Understanding assertiveness: definition and values
• Components of passive, assertive, and aggressive styles 
• Assertiveness rights and responsibilities
• Activities for practicing assertive behavior 
• Managing criticism assertively

The Power Of Influence And Persuasion 
 

• Definition and characteristics of influence 
• The 6 principles of persuasion: how to apply them 
• Bases and sources of power 
• Dealing with difficult people using persuasion
• Persuasion and influence – fundamentals, tools, and techniques