course | Measuring and Managing Performance in Supply Chain & Logistics Operation
Advance your career with Measuring and Managing Performance in Supply Chain & Logistics Operation. Hands‑on learning in GCC covering measuring managing
PSCO-678 | Measuring and Managing Performance in Supply Chain & Logistics Operation
Course Sector : Procurement & Supply Chain Operations
| Duration | Date from | Date to | Course Venue | Course fees | Book a course |
|---|---|---|---|---|---|
| 5 Days | 28/09/2026 | 02/10/2026 | Dubai | $4,250 | Book now |
| 5 Days | 20/12/2026 | 24/12/2026 | Riyadh | $4,250 | Book now |
| 5 Days | 15/03/2027 | 19/03/2027 | Amsterdam | $4,950 | Book now |
| 5 Days | 19/07/2027 | 23/07/2027 | Dubai | $4,250 | Book now |
Course Introduction
To ensure that every organization fulfills its long-term goal, management must gain insight into how its supply chain performs and understand the necessary areas for improvement. Supply chain measurement ensures control over organizational behaviors, thereby saving the firm from revenue loss and poor long-term growth. To contribute to the corporation’s ultimate success, supply chain and logistics organizations must ensure alignment between their operational performance metrics and the overarching corporate financial goals.
Course objective
- Recognize strategies to measure suppliers’, clients’, and other business partners’ performance
- Enhance competencies in performance metrics design, measurement, and communication
- Understand the impact of performance measurement on a corporation’s success
- Identify recent trends in the strategic value of measuring and managing performance
- Analyze the company’s performance management systems
- Develop performance management dashboards that synchronize supply chain and logistics operational metrics with corporate objectives
Course audience
- Procurement Manager / Supervisor
- Procurement officer/assistant
- Purchase officer
- Vendor manager
- Supplier relationship officer
- Purchase coordinator
- International Buyer
- Category purchasing manager
- Supply chain officer- Procurements
- Logistics Professionals
- Distribution Managers
- Working in this field
- Those who want to start a career in this field
Course Outline | Day 01
Supply Chain Metrics
- Metrics Selection
- Customer Focused Metrics
- Financial Metrics
- Strategic Profit Model
- Operational Metrics
Course Outline | Day 02
Supply Chain Performance Measurement
- Measuring and Communicating Performance
- Scorecards - Balanced Scorecard
- Scorecards - Custom Scorecards
- SCOR Model - Level 1 Processes
- SCOR Model - Level 2, 3, and 4 Processes
- Supply Chain Reliability and Responsiveness
- Supply Chain Agility
- Supply Chain Cost
- Supply Chain Asset Management
- Supply Chain Process Map
- Financial Measures and SCOR Processes
- Measuring Customer Service - Fill Rate
- Measuring Customer Service - Lead Time
- Measuring Customer Service - Order Status and Customer Satisfaction
Course Outline | Day 03
Continuous Improvement Approaches and Tools
- Continuous Improvement Model
- Process Improvement Initiatives
- Continuous Improvement Approaches
- Lean Improvement
- House of Toyota
- House of Toyota
- Additional Lean Tools
- Just-in-Time
- Six Sigma
- Total Quality Management
- Theory of Constraints
Course Outline | Day 04
Continuous Improvement Approaches and Tools
- CI Tools - Benchmarking
- CI Tools - Process Map and Control Chart
- CI Tools - Pareto Chart and Cause-and-Effect Diagram
- CI Tools - Histogram, Check Sheet, Scatter Chart
- CI Tools - Affinity Diagram and Tree Diagram
- CI Tools - Matrix and Relationship Diagram
- CI Tools - Matrix Data Analysis Chart and Activity Network Diagram
- Change Management
Course Outline | Day 05
Performance measurements architecture – types, contexts, and perspectives of metrics
- Managing performance within the supply chain and logistics functions – alignment, incentives, and strategic impact
- Design and development of a Performance Dashboard for your Supply Chain and Logistics Operations
- Use of performance benchmarking for financial justification of supply chain and logistics initiatives
- Strategic performance management for peripheral partners– suppliers, co-packers, and clients
- Technology for performance measuring and management–mobile reporting, big data analytics, available tools
BOOST’s Professional Attendance Certificate “BPAC”
BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.
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