course | Certified Six Sigma Yellow Belt

Introduction to Six Sigma and Quality Improvement Concepts

Module 1: Introduction to Six Sigma Fundamentals

• Understanding Six Sigma concepts and objectives
• The importance of quality and continuous improvement
• Roles and responsibilities in Six Sigma environments

Module 2: Quality Improvement Mindset

• Process-focused thinking vs. result-focused thinking
• Overview of quality improvement approaches
• How Six Sigma supports organizational performance

Process Thinking, Customers, and Voice of the Customer

Module 1: Process Thinking and Process Mapping

• Understanding processes and process boundaries
• Inputs, outputs, and process flow basics
• Identifying process inefficiencies and waste

Module 2: Customers and Voice of the Customer (VOC)

• Internal vs. external customers
• Capturing customer needs and expectations
• Translating customer voice into process requirements

Variation, Defects, and Basic Measurement Concepts

Module 1: Understanding Variation and Defects

• What variation means in processes
• Common causes of defects and errors
• Impact of variation on quality and performance

Module 2: Basic Measurement and Data Concepts

• Types of data used in Six Sigma
• Basic measurement and data collection concepts
• Importance of reliable and accurate data

DMAIC Overview and Yellow Belt Tools

Module 1: DMAIC Methodology Overview

• Understanding the DMAIC phases
• Purpose of each phase in improvement projects
• How Yellow Belts support DMAIC initiatives

Module 2: Basic Six Sigma Tools for Yellow Belts

• Overview of key tools (flowcharts, check sheets, Pareto charts)
• Selecting the right tool for the problem
• Applying tools at a basic support level

Supporting Improvement Projects and Continuous Improvement

Module 1: Supporting Six Sigma Improvement Projects

• Roles of Yellow Belts in project teams
• Contributing to data collection and analysis
• Supporting solution implementation

Module 2: Continuous Improvement and Sustainability

• Maintaining improvements over time
• Lessons learned and standardization
• Building a continuous improvement in culture