course | EFQM Certified Assessor

An EFQM Assessor is a trained professional who evaluates an organization's performance using the EFQM Model. The assessor reviews leadership, strategy, people, processes, and business results to identify strengths, areas for improvement, and the organization's level of excellence.Typical responsibilities include:Conducting organizational assessmentsReviewing evidence and performance dataInterviewing leaders and employeesPreparing assessment reportsProviding feedback and improvement recommendationsSupporting business excellence initiatives

EFQM assessment is a structured evaluation process based on the EFQM Model that measures how effectively an organization is managed and how well it achieves sustainable results. It helps organizations:Identify strengths and improvement opportunitiesBenchmark performanceDrive continuous improvementEnhance customer and stakeholder valuePrepare for business excellence recognition

The classic EFQM Excellence Model is built around nine criteria:EnablersLeadershipStrategyPeoplePartnerships & ResourcesProcesses, Products & ServicesResults6. Customer Results7. People Results8. Society Results9. Business Results

Requirements vary depending on the assessment body, but organizations typically look for:A bachelor's degree or equivalent professional experienceKnowledge of quality management and business excellence frameworksExperience in management, auditing, quality, or process improvementCompletion of EFQM Assessor training or a recognized assessor courseStrong analytical, communication, interviewing, and report-writing skillsMany assessors also hold certifications in areas such as ISO 9001, Lean Six Sigma, or quality management, which can strengthen their qualifications