course | Customer Experience (CX)

Advance your career with Customer Experience (CX). Hands‑on learning in Dubai covering customer experience cx and more. Enroll today.

SMCS-158 | Customer Experience (CX)

Course Sector : Sales, Marketing and Customer Service

Course dates

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Duration	Date from	Date to	Course Venue	Course fees	Book a course
3 Days	28/09/2026	30/09/2026	Madrid	$3,950	Book now
3 Days	30/11/2026	02/12/2026	Dubai	$3,250	Book now
3 Days	15/03/2027	17/03/2027	Dubai	$3,250	Book now
3 Days	18/04/2027	20/04/2027	Doha	$3,250	Book now

Course Introduction

Course objective

Course audience

Course Certificates

BOOST’s Professional Attendance Certificate “BPAC”

BPAC is always given to the delegates after completing the training course,and depends on their attendance of the program at a rate of no less than 80%,besides their active participation and engagement during the program sessions.

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Customer Experience (CX) means the overall impression and feelings a customer has based on all interactions with a company across the customer journey

CSAT – Customer Satisfaction Score.NPS – Net Promoter Score.CES – Customer Effort Score.Customer Retention Rate – Measures how well the company keeps customers.Churn Rate – Measures the percentage of customers who leave.

CX stands for Customer Experience. It covers every customer touchpoint, including marketing, sales, product use, customer service, and after-sales support.

A CX professional focuses on understanding customer needs and improving the customer journey. Responsibilities may include analyzing customer feedback, mapping journeys, monitoring CX metrics, identifying pain points, and developing initiatives to improve satisfaction and loyalty.

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Since 2001, we’ve been at the forefront of professional training in the Middle East — shaping the future of learning and development one success story at a time. With a vision rooted in innovation and excellence, we help individuals, teams, and organizations reach their highest potential through integrated, future-ready training solutions. Our comprehensive programs combine global best practices with local insights, empowering people to grow, lead, and make a lasting impact in their industries.

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